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Serramonte Ford
Colma, CA
281 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 281 reviews
May 25, 2024
Was a hard buy! Salesperson held his ground, but made sure we got a good deal, and it didn’t take all day. Would go back and buy all my vehicles if it wasn’t 45 minu Salesperson held his ground, but made sure we got a good deal, and it didn’t take all day. Would go back and buy all my vehicles if it wasn’t 45 minutes away. Everyone there is great!!! More
by Marjorie
Helpful May 22, 2024
Satisfied with how this dealership deal with customers particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or u particularly the service advisor who took care of my car, Carlos Alçala. Aside from the 20k service, they found some stuff that needs to be done or updated. Carlos made sure to notify me before fixing it. Furthermore, I like their offer of bringing the car to the house after the service. Good job Carlos More
by Gloriacabuyadao
Employees Worked With
May 13, 2024
Best and fast customer service service department is very active in solving your issue thank you active in solving your issue thank you More
by Ms8890
May 01, 2024
I was taken care of …my appointment was not on schedule but Pamela took me in and completed my service and helped with a warranty issue and kept me updated the whole time. Thanks but Pamela took me in and completed my service and helped with a warranty issue and kept me updated the whole time. Thanks More
by ggodfrey
Employees Worked With
April 22, 2024
Was extremely satisfied with the service I received at Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records Serramonte Ford. Carlos kept me notified of the process and sent me a text when the car was ready to pickup. Appreciate that all the service records were send electronically so I now have a base line to manage my vehicles needs. Great service! More
by Topperez
Employees Worked With
January 31, 2024
HORRIBLE service department. They had my car for 8 days now and no updates. I had to call on my own after 5 days of no updates. It’s impossible to get an update over telephone. I They had my car for 8 days now and no updates. I had to call on my own after 5 days of no updates. It’s impossible to get an update over telephone. I feel like my car was stolen. They just kept brushing me off and passing the phone around or telling me someone else will get back to me. I saw everyone else’s reviews and they’re similar. I wish I saw these reviews before taking my car in. The service advisor Moe is an extremely unprofessional. Jared charged me $270 for an oil change because my warranty was expired. I called ford and they said it’s not expired. They treat women so bad. Do not take your car here. This review is for Jared. I called ford and filed a complaint. More
by Ca
January 19, 2024
After making a poor review for Serramonte Ford last week. Immediately an employee from Serramonte Ford comments on the negative review stating to reach out to them. Matt Shone replied instantly to the review Immediately an employee from Serramonte Ford comments on the negative review stating to reach out to them. Matt Shone replied instantly to the review. As I stated before I have made dozens and dozens of phone calls to Serramonte Ford while going through cancer. I was trying to figure out how they can release a car off the lot that was in such a dangerous condition. After Matt Shone replied to my review, once again I immediately Reach Out. Multiple emails, multiple phone calls, I leave a personal voice message for him at Serramonte Ford. No return phone call no response to the email. I find it so pathetic that after multiple and multiple attempts to get a hold of someone to help me out. Matt has the audacity to respond to the review. And then once again ghost the customer like they always do. I was sent off the lot with the car that didn't even have a working horn. Pretty sure that's illegal considering that's a basic part of the safety check. The car is taking in water filling up the passenger floor in the front and back, and I discovered a major section missing on the passenger floor with multiple wires exposed as well as fuse box exposed. The wires Sizzle after the car has been running and heat is turned on. I am so disappointed in the service at Serramonte Ford. I really hope upper management takes a good look at the people representing them. More
by britta5377
Employees Worked With
January 12, 2024
Daniela and her manager both reached out to me about my car buying needs and if I was still in the market car buying needs and if I was still in the market More
by Al Martinez
Employees Worked With
