Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Chevrolet of Southfield
Southfield, MI
625 Reviews
Welcome to Serra Chevrolet where we ARE the low payment people- we WILL make a deal!
Here at Serra, we know you have a lot of options when looking for a new or used car in the Metro Detroit area- but we guarantee that your visit will be well-worth it. When you're looking for competitive pricing, great selection and friendly service, Serra Chevrolet is your premier destination for quality vehicles and service!
Let us introduce to you our staff, show you our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We look forward to your visit.
Your time is valuable. If we can be of any assistance while visiting us online, simply send us an email and we will promptly reply.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 625 reviews
April 12, 2024
Jeremy gave us a no-pressure buying experience from the moment I first called the dealership. In person he's knowledgeable, kind, and paid attention to our specific priorities in choosing a used car. We te moment I first called the dealership. In person he's knowledgeable, kind, and paid attention to our specific priorities in choosing a used car. We test-drove a car we'd seen online, and he recommended another one for us to consider. He kept in touch via text, and a week later we made a purchase. Highly, highly recommend Jeremy for his sales style! He's a person of principles, and we felt we could trust his word. More
by Anne
Employees Worked With
Helpful February 27, 2024
Car was clean on delivery. Finance was done as ask. It was a very Pleasant experience to buy a car. Finance was done as ask. It was a very Pleasant experience to buy a car. More
by frozenghost447
Employees Worked With
February 14, 2024
Update: Due to the really good communication- I am re-rating this service department 5 stars. They acknowledged the mistake, apologized and fixed the last issue. I would definitely recommend. Past re-rating this service department 5 stars. They acknowledged the mistake, apologized and fixed the last issue. I would definitely recommend. Past review: I am so undecided on this dealership. I LOVED this dealership 4 years ago. The service was great and I loved our salesperson Bob Bence. Since he retired, I haven’t found a salesperson I feel as comfortable with there. Also, I had a sad experience with their service department recently. Short story - Brand new blazer’s engine was eaten by a red squirrel. Not drivable. Parts ordered, quote given, 2 months later - car finally fixed. Told me when I picked up my car “NO CHARGE “. Was elated- since I had my credit card in hand. Fast forward one week later - they called and said they made a mistake and I owed for the car. Wow. I would have given 5 stars at the time - regardless of the 2 month wait and price. But - to have the excitement of no charge and the thought that they did not charge me due to the long wait for my car - to only have them call a week later to say sorry - you owe us - was disappointing. More
by Blazer owner
Employees Worked With
Aaron
December 01, 2023
Dominic was the best salesman we have ever encountered, so friendly and personable! He was amazing with helping me understand everything and working hard to get me the very best deal and explaining everyth so friendly and personable! He was amazing with helping me understand everything and working hard to get me the very best deal and explaining everything in great detail a long the way. Will 10/10 recommend him and this dealership to anyone I know. He was appreciated more than he knows and I will think highly of him for a long time! More
by alexandrarobbins
November 22, 2023
I was helped quickly and efficiently. Dominic was very accommodating every step of the way. I would recommend working with Dominic and would return to work with him. I appreciate his atte Dominic was very accommodating every step of the way. I would recommend working with Dominic and would return to work with him. I appreciate his attentiveness to the details of the process. A truly great salesman! More
by KylieJ
Employees Worked With
October 18, 2023
I having been buying Chevy & GMAC vehicles all my life but never have I experienced the level of unprofessional, shady and surpulous practices I sucome to by SERRA Chevrolet, agent JAMES LEE, and financia but never have I experienced the level of unprofessional, shady and surpulous practices I sucome to by SERRA Chevrolet, agent JAMES LEE, and financial mnger JAMES COLOVOS. I would NEVER recommend this dealership or agent to ANYONE not evn a enemy if I had one. After a legal review of my contract & ALL the missing pages and xx ADD-ON CHARGES that INFLATED the purchase price of the vehicle, I not only tried to resolve this matter w/ them(which they weren't willing to ablog not completely), but removed $5,270.00 after pressure from the bank and being RED FLAG and INVESTEGATED for FRAUD. Although I'm still in the fight about the purchase and practices regarding my CONSUMER TRANSACATION... I encourage and challenge ANYONE who has ever did business w/ JAMES LEE, JAMES COLOVOS or any of those shady dealers at SERRA, to look over your retail sales purchase agreement (contract) because the Law states its never to late to sue for FRAUD. When I WIN my case I will be sure to inform future patrons of this dealership of my journey down this rabbit hole and VICTORY came to be. So maybe I should be thanking them,for making me READ the laws and learing about my rights, titles and intrest I'm entitled to claim. More
by rondab.johnson
Employees Worked With
October 06, 2023
Shout out to Dominic C for his followup, salesmanship, and humor. Awesome experience with my car purchase from Serra. Would highly recommend based on my purchase experience. Kudos to a job well done😀 and humor. Awesome experience with my car purchase from Serra. Would highly recommend based on my purchase experience. Kudos to a job well done😀 More
by Kent T
Employees Worked With
August 30, 2023
Jeremy was awesome, he went above and beyond. 🙂From introduction 2 me driving off the lot. He dicussed in detail prices and paperwork.He was very detailed and just so professional...I would recom 🙂From introduction 2 me driving off the lot. He dicussed in detail prices and paperwork.He was very detailed and just so professional...I would recommend Sera Chevrolet and if you want the ultimate experience Of buying your vehicle see Jeremy. More
by Smiley
Employees Worked With
July 29, 2023
Small money is no money in the used car section. Ask Dominic. Good to know for the future. Ask Dominic. Good to know for the future. More
by BernadetteHeadd
Employees Worked With
