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Serpentini Chevrolet of Strongsville
Strongsville, OH
288 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 288 reviews
April 30, 2024
I just purchased a 2021 80th edition Jeep Compass. I could not be happier. Sergio was exceptional and courteous with the sale. We called ahead and told him we lived an hour away and were concerned I could not be happier. Sergio was exceptional and courteous with the sale. We called ahead and told him we lived an hour away and were concerned the Jeep may sell before we get to the dealership. He assured me he would place it where it was away from the public and put a hold on it until we got there. He made my daughter and myself feel at home. Not only did he have the Compass detailed, he filled it with a full tank of gas. To say Sergio went the extra mile for us would be an understatement. Additionally, Josh in finance made the paperwork transition very pleasant. In sum, I would recommend Serpentina Chevy to anyone because of employees like Sergio and Josh. Dwayne Hallman More
by thecaptjack
Employees Worked With
Sergio, Josh Channell
Helpful April 27, 2024
Update 3: my suspicions were correct and they appear to have hid the needed emissions repair. (Posted work order) also used the wrong oil filter. They offered to fix the oil pan but absolutely no warranty have hid the needed emissions repair. (Posted work order) also used the wrong oil filter. They offered to fix the oil pan but absolutely no warranty on the work. Only a fool would agree to that. They also offered to strip me of a vehicle by buying it back and asking me to delete my reviews. I need a car unfortunately. Just had surgery as well so the extra stress and financial burden will feel great! But thats life. On par with roadside car lots. You pay extra for nothing here Update 2:Dealer choosing not to resolve issue. They think i am 50% responsible for 100% of their issue. They touched the car last and did an oil change. There is an oversized plug. They either put it in or left it in. Of course they claim their MASTER tech worked on it and would NEVER do such a thing. More games UPDATE: had 1st oil change on my 2016 and pan has an oversized plig in it. Average experience at a dealership. Salesman worthless after the sale was made. Can't be bothered to send basic information you need. Sales manager was great, faces hard situations well. I have an excellent credit score and had to fight for a decent rate. Finance was VERY pushy. If youre new to buying its good to know warranties are borderline a waste of money as well as dealer gap coverage. Very expensive stuff for virtually no return. Most importantly the car seems okay. Good price for current market only because everyone else is overpriced as well. To be fair though i dont know what money they have into it. Popped a check engine light soon after buying for an evap code. No big deal to me because I don't have emissions and it doesn't really effect the car. But what if I did have emissions? Would they help? I can't be accusatory but I'm very skeptical that I was the first person to see this code. Other than that quality seems good 500 miles later. It's car buying. It's stressful. It's a game. People are trying to make money and that's okay. It's your responsibility to get a good deal for yourself, not theirs. More
by Zaynemp2991
Employees Worked With
Name
April 25, 2024
I recently had a module replaced that was defective. The service team was very efficient and took care of everything promptly thank you. The service team was very efficient and took care of everything promptly thank you. More
by Schmitzubc21
Employees Worked With
Mara Stevens, Tom Hetzel
April 23, 2024
Oil changes are quick but a bit overpriced, they always upsell future service which is way overpriced an instillation of new tires is 10 times the amount others charge for the same service. upsell future service which is way overpriced an instillation of new tires is 10 times the amount others charge for the same service. More
by Romainmichael
Employees Worked With
Joe Battaglia
April 12, 2024
Vera Scarl did an amazing job getting me into my vehicle. She takes her time and listens to all your concerns and has the patience of a Saint. Vera is a 5***** Sales associate. She takes her time and listens to all your concerns and has the patience of a Saint. Vera is a 5***** Sales associate. More
by CarolynMarie
Employees Worked With
Vera Scarl 5 *****
April 11, 2024
Mike in service was excellent. Listened intently to my explanation of the issues with my vehicle. When the work was completed he throughly explained what repairs had been completed Listened intently to my explanation of the issues with my vehicle. When the work was completed he throughly explained what repairs had been completed. More
by Steved
Employees Worked With
Mike
April 01, 2024
The best new truck experience I have ever had. Corey was very knowledgeable and worked hard to complete this deal. There was absolutely no pressure. I also was able to test a second test drive wit Corey was very knowledgeable and worked hard to complete this deal. There was absolutely no pressure. I also was able to test a second test drive with just my wife. I definitely would deal with them again. More
by mike.kato2
Employees Worked With
Corey Anderle
March 30, 2024
I bought a Tahoe from and they worked hard to make some issues right. They go the extra mile to make sure you are completely satisfied even after the deal Is done. I was surprised how hard they worked to m issues right. They go the extra mile to make sure you are completely satisfied even after the deal Is done. I was surprised how hard they worked to make things right. More
by mstjr79
Employees Worked With
Jack , Mario Tibaldi
