Serpentini Chevrolet of Strongsville

Always had great sevice when I came in,Jeff is a great salesman,and when I bought my car after leasing it Ricardo was always helpful,always gave me a clean car also salesman,and when I bought my car after leasing it Ricardo was always helpful,always gave me a clean car also More

Earlier in the year I purchased a 2018 Chevy Volt. After driving it on the highways several times it became apparent that the car had a certain thumping noise when driving 60-75 mph. When I took it After driving it on the highways several times it became apparent that the car had a certain thumping noise when driving 60-75 mph. When I took it back to Serpintini Chevy they found that the air dam was damaged and that some panels on the underside of the car were loose. They also found that the bracket that held the exhaust system was broken. With these items corrected I was certain, as were they, that the thumping noise that I heard would be gone. As it turned out, it wasn’t! So after a couple of weeks back to Serpinitini I went. This time, when they had the car back on the lift, they found that two tire rims on the passenger side were badly bent. Evidently the previous owner had hit a really bad “pothole”. The mechanics sent the tire rims to a company that was known to be able to fix something like that. After getting the Volt back and after driving it on the interstates for a while, it was apparent that the thumping noise was now gone! As one of the sales managers told me at one point, “after all the Volt is a 6 year old used car” and that Sepitini could have blown me off in the very beginning, but they didn’t! The salesman, David Maddaluno, the sales manager, Rudy Djurik, the service man, Will Luth, all went the extra mile in trying to make things right with the 2018 Volt. Needless to say, I am more than pleased not only with the car but all these fine people that went the all out to make things right. Thanks so Much!!!! More

GREAT SERVICE AS ALWAYS, THANKS AGAIN . QUICK SERVICE AND DONE RIGHT THE FIRST TIME! SEE YOU NEXT TIME QUICK SERVICE AND DONE RIGHT THE FIRST TIME! SEE YOU NEXT TIME More

Maintained the verbal agreement we discussed on the phone. Process was very smooth and efficient. phone. Process was very smooth and efficient. More

Good experience. Thank you for the assistance with my new lease and returning former lease. Thank you for the assistance with my new lease and returning former lease. More

Always been treated very well, always get me in at my appointment time Answers any questions that I need answered appointment time Answers any questions that I need answered More

I’ve been meaning to write this for awhile. I purchased a 2013 Mazda CX-5 at the end of January this year. Since then I had numerous issues with the vehicle. The car was purchased “As is”, but I purchased a 2013 Mazda CX-5 at the end of January this year. Since then I had numerous issues with the vehicle. The car was purchased “As is”, but I feel like many things that the dealership should have caught were missed. For example, after I got home from the dealership, the car would not shut off. I called and they said they would get back to me, but never did. After doing my own research, I found out it was due to a problem with the gearshift not being aligned properly. I believe this is something the company should have caught before selling the vehicle. The car was also not very clean, as I later found crumbs and dried drink remnants in the back of the car. Then, a few weeks later, the breaks on the car start squeaking. I take it in to Conrads and they determined that the wheels were squeaking because the tire pads that the dealership put on tires to replace the old ones were cheap, old, and rusty. I also had issues receiving the title to the car. I was told it would arrive at my house within 30 days. After 30 days had passed and I had still received nothing, I called and apparently it was never sent to me at all. I received it a couple days after I called, so it is likely that it would not have been sent if I did not call. The newest issue that just popped up is that the air conditioning doesn’t work. Which was hard to test when the car was purchased since it was winter. I understand that older cars may have more issues that arise, but the amount of issues that have come up in such a short period of time tells me that the dealership did the bare minimum to make sure the car was in good shape to sell. More

I was a half hour early for my appointment but was taken immediately. In addition to the scheduled work I asked for an oil change to be included. They threw in a tire rotation and complete inspection. All g immediately. In addition to the scheduled work I asked for an oil change to be included. They threw in a tire rotation and complete inspection. All ghat was completed in less than the estimated time! Very impressive! More

Excellent experience with Ricardo Hoskin for sales. Excellent experiences with service over the last three-plus years. Excellent experiences with service over the last three-plus years. More

I just purchased a 2021 80th edition Jeep Compass. I could not be happier. Sergio was exceptional and courteous with the sale. We called ahead and told him we lived an hour away and were concerned I could not be happier. Sergio was exceptional and courteous with the sale. We called ahead and told him we lived an hour away and were concerned the Jeep may sell before we get to the dealership. He assured me he would place it where it was away from the public and put a hold on it until we got there. He made my daughter and myself feel at home. Not only did he have the Compass detailed, he filled it with a full tank of gas. To say Sergio went the extra mile for us would be an understatement. Additionally, Josh in finance made the paperwork transition very pleasant. In sum, I would recommend Serpentina Chevy to anyone because of employees like Sergio and Josh. Dwayne Hallman More