Schumacher Buick GMC of West Palm Beach - Service Center

I have had five vehicles with Schumacher and two trucks with GMC. However, when it comes to servicing my truck, I have only dealt with Robert "Bob" Jenkins. For years, Bob has delivered quality service. He with GMC. However, when it comes to servicing my truck, I have only dealt with Robert "Bob" Jenkins. For years, Bob has delivered quality service. He's a pleasure to work with and in a world where nobody seems to care about the customer. Bob sure does! More

Service advisor Danny Solorzano was excellent! ! He made the experience and service a pleasure and was very attentive and quick with the service!! ! He made the experience and service a pleasure and was very attentive and quick with the service!! More

They lost my business today, they told me $250 an hour to fix AC . He came out and said needs a return hose. $1360. I said no , he then charged me $235. Just to look at it. & did not fix nothing! fix AC . He came out and said needs a return hose. $1360. I said no , he then charged me $235. Just to look at it. & did not fix nothing! More

Bob Jenkins is the reason why i bring my car in for service after 7 years of professional service. He makes me feel important and i appreciate his care and concern. I find him trustworthy and he has no service after 7 years of professional service. He makes me feel important and i appreciate his care and concern. I find him trustworthy and he has not steered me wrong. Thank you Bob! Scott Barr More

I bought a Chevy after years of GMC & Bob had been my service advisor. I brilliantly thought maybe I can go back to Bob Jenkins bc it’s a Chevy. I stopped by & Bob had a smile, but not as big as mine. He service advisor. I brilliantly thought maybe I can go back to Bob Jenkins bc it’s a Chevy. I stopped by & Bob had a smile, but not as big as mine. He said absolutely you can service your car here & immediately squeezed me right in. It made me so happy bc Bob is the BEST SERVICE ADVISOR IN Palm Beach County!! Schumaker is lucky to have him!! It’s good to be back because of Bob Jenkins!! He rocks!!! He has a great work ethic and is conscientious & very honest!!🤩 More

Nice clean and friendly. The waiting area is great to work while you’re waiting. Erick is the best, very quick. Thank you! Keep up the good work😁 work while you’re waiting. Erick is the best, very quick. Thank you! Keep up the good work😁 More

I had the backup camera in my 2019 GMC Canyon replaced twice. There is a design flaw that allows condensation to form inside. When it dry's, it leaves a grey haze in the center of the lens. The Dealer wo twice. There is a design flaw that allows condensation to form inside. When it dry's, it leaves a grey haze in the center of the lens. The Dealer would not replace it a third time. Robert Jenkins offered no further solution. More

BOB JENKINS FOR PRESIDENT! What a great service team too! We had an unfortunate thing happen recently. The air conditioner stopped blowing cool air in our 2018 Buick Encore. Living in south Florida, we weren' We had an unfortunate thing happen recently. The air conditioner stopped blowing cool air in our 2018 Buick Encore. Living in south Florida, we weren't going to do well, even though it's winter. My husband brought the Buick in and sadly the A/C compressor was a gonner & the part had to be ordered and we found out that it was on back-order so we'd have to wait possibly a week or more! The worst part is that if it's hot out, I can't drive the Buick with no working A/C, with the windows down, while I am waiting on this part to come in because we have a 7-month old infant, and if you know anything about babies, you are aware that you can not ride around with the windows down. It effects their breathing... Anyway - I called Bob over at the Service Center of Schumacher Buick (because my hubby told me his name!) and left a msg. I left a msg. explaining we would really love to get a loaner car until the part came in and the repair was made... Bob called me the same day a little while later & didn't even ask questions, he fulfilled my request for a "loaner" vehicle! It was set up before you know it! I ended up driving the rental that was given to us by Enterprise (also a wonderful experience, but that's for another time lol!) & for a much shorter amount of time than we thought... When Bob called me to tell me that since my husband and I worked late, and the service center closed at 5-something, Bob said he would leave the paperwork and keys to our SUV IN THE ACTUAL SHOWROOM since they're open until 8pm! WHAT A WONDERFUL IDEA! And such great customer service. And the cherry on top?!?!?! Bob said "Go ahead and leave your rental there at Buick and I will arrange for it to get taken back to Enterprise." I said "ARE YOU SERIOUS?!" He was SUPER friendly and helpful. I never got to meet him in person (hubby did) but Schumacher Buick should keep this guy on their team forever. Thanks Schumacher Buick and thanks Bob Jenkins for such class and outstanding customer service. Kelli and Brian Ward More

I switched from many years of being a Lexus owner to a Buick . The service was excellent , efficient and quick . Kevin Jensen was very professional Buick . The service was excellent , efficient and quick . Kevin Jensen was very professional More