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Schaller Honda - Service Center

New Britain, CT

4.4
298 Reviews
Call Service Center (860) 826-2022

298 Reviews of Schaller Honda - Service Center

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May 16, 2024

I had very good service & very quick & efficient. .I was very pleased with the service. More

by louellastjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know the names
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May 16, 2024 -

Schaller Honda responded

Luoella, Thank you for choosing Schaller Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
May 15, 2024

Justin in the service department was very helpful. They got me in a timely fashion and did the work in half a day as planned and promised. More

by czack1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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May 15, 2024 -

Schaller Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you for choosing Schaller Honda, we look forward to having you as a valued customer for many years to come!

Helpful
May 15, 2024

Always honest and quick Employees are very nice and polite. Always bring my car here More

by ler40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Schaller Honda responded

Thank you! Christopher and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaller Honda.

Helpful
May 15, 2024

Great customer service! Very kind and informative. Definitely will recommend to my friends and family! More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis
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May 16, 2024 -

Schaller Honda responded

Leo, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
May 14, 2024

Staff is pleasant and attentive. Problems generally resolve first time. This service went well no issues as yet. More

by markir117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Schaller Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
May 10, 2024

Communication by the service department is very good. The writers are polite and knowledgeable. Thee waiting room is need of an update. More

by mr.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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May 10, 2024 -

Schaller Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
May 10, 2024

Good customer service - friendly staff . Fit us in for service quickly . Kevin was great to work with More

by cindy.parker11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
May 10, 2024 -

Schaller Honda responded

Thank you so much, Cindy, for your excellent review! We are so glad that Kevin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
May 10, 2024

Convenient location, and good hours to bring your vehicle to get serviced. And everyone is so pleasant. More

by nancycerda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
May 10, 2024 -

Schaller Honda responded

Thank you so much, Nancy, for your kind words and for leaving us this wonderful feedback!

Helpful
May 10, 2024

I brought my Honda CRV in for an oil change and was informed of some other problems that needed immediate attention. So they were able to bring me home and back with their shuttle service. Everything More

by MISSCATM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis (the driver) and Carlos in the Service Center
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May 10, 2024 -

Schaller Honda responded

Thanks for sharing your thoughts about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

Helpful
May 10, 2024

Not even 48 hours after having my car serviced, my car shut down and needed a brand new battery. While it was being serviced I received a document that stated what items needed to be replaced. The battery More

by fanellidm87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed above.
Report | Print
May 14, 2024 -

Schaller Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Helpful
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