Santa Monica BMW - Service Center

Not worth writing at least 15 words. But since that’s the requirement to give feedback. But since that’s the requirement to give feedback. More

On time and well done by my service advisor. Very happy with the service and I will be back Very happy with the service and I will be back More

Very expensive, but very efficient. While disappointing that a nail was found in the right rear tire, with less than 300 miles on the brand new vehicle, the wait for a technician to per While disappointing that a nail was found in the right rear tire, with less than 300 miles on the brand new vehicle, the wait for a technician to perform was surprisingly short and efficient, its the ridiculously expensive parts/labor that stay with you a while. More

Great customer service. I had a friendly experience. I would recommend others to the location. I had a friendly experience. I would recommend others to the location. More

Repairs were needed to be done and they were extensive and required an ok from warranty services… they were quite fast, complete and done w/BMW satisfaction!! Cristal my service rep was so speedy in gett and required an ok from warranty services… they were quite fast, complete and done w/BMW satisfaction!! Cristal my service rep was so speedy in getting me set up w/a loaner car that had to be presented to me within a few days of starting my repairs! Overall , very impressed w/my service team !( including technician who actually repaired and serviced car!) More

Disorganized, too busy to provide true customer service. This opinion is shared by several people I know. This opinion is shared by several people I know. More

Well done! Great listening skills. Helpful and prompt service! 10 out of 10. I will continue to use Santa Monica BMW as my #1 Southern California BMW dealershi Great listening skills. Helpful and prompt service! 10 out of 10. I will continue to use Santa Monica BMW as my #1 Southern California BMW dealership for future purchases and service on my existing 3 BMWs! Thank you! Robert Z. More

Chris is great. Loaner was available (I added gas as requested). Service was completed mis-afternoon the same day. Loaner was available (I added gas as requested). Service was completed mis-afternoon the same day. More

Excellent friendly costumer service. Easy to schedule an appointment easy dropping car and pick up since I had very limited time doing this. Easy to schedule an appointment easy dropping car and pick up since I had very limited time doing this. More

The following aspects of the service were very good: - the facility is immaculate - my service representative, Crystal, communicated effectively and efficiently with me. Moreover, she was polite Th the facility is immaculate - my service representative, Crystal, communicated effectively and efficiently with me. Moreover, she was polite The following aspects of the service were poor: - I was charged $2,800 to replace 4 Pirelli run flat tires. The cost at tire stores was less than $1,800. I don't expect that BMW service would match the price, but I would have expected that would not price gouge me. - When I spoke with the service manager, he was superficially polite, curt, and unresponsive to my concerns. When I explained to him that I received better price quotes, that I understand that SM BMW is not a tire store, and that I would not have expected that they would overcharge me to such a degree, he simply repeated, "These are the prices." The unspoken messages were "take it or leave," "get your car serviced elsewhere if you don't like it," and "kiss my xxx." It is important to note that I am always polite with staff, arrive at appointments on time, and pay my bills in a timely manner. From my perspective, I was treated most poorly. I really like my car, but if this is the kind of service that I am going to receive, then there are other vehicles out there for purchase. More