Rusty Wallace Kia Alcoa

I have taken my 2019 Kia Sorento to Rusty Wallace Kia service center for several manufacturer’s recalls. They’ve always been prompt in starting and completing the work while I waited in their comfortable service center for several manufacturer’s recalls. They’ve always been prompt in starting and completing the work while I waited in their comfortable waiting areas. The work has always been completed before their estimated wait time. More

I had an exceptional sales experience! It was personal, relaxed, and complete! Well done Wallace center! It was personal, relaxed, and complete! Well done Wallace center! More

After having a poor experience at another Kia dealership, I spoke with Greg Taylor at Rusty Wallace Kia in Alcoa. Greg was so easy to work with. He also had the finance manager call me directly, who gave me I spoke with Greg Taylor at Rusty Wallace Kia in Alcoa. Greg was so easy to work with. He also had the finance manager call me directly, who gave me a great deal on my trade-in as well as financing plan I wanted. They truly made me feel like a valuable customer, with Greg even reaching out after the sale to make sure I am happy with my new 2024 Sportage SX Prestige. I've already given Greg's business card to a few friends and intend on bringing all of my future business to him and this dealership. More

Since I didn't get a phone call back I will summit a new survey. I brought my car in last year for check engine light and hesitation. They reset the car and sent me on my merry way. It was matter of day survey. I brought my car in last year for check engine light and hesitation. They reset the car and sent me on my merry way. It was matter of days the check engine light came back on. I called Several times and was told your service center was booked way out. So I let it go. This time I came back in check engine light back on. Hesitating and losing power on exclamation. Headlights and tail lights blowing frequently. I've changed lights 4 times around the vehicle. When I came in I was charged 420+ dollars to change spark plugs. I was told my milage didn't cover spark plugs. Why didnt it cover last visit when I came in. I am very tired of purchasing warranty And it not covering. Plus I would of had to pay for diagnostics anyway I can't believe Your charges for spark plugs. I could of gotten full tune up at firestone Where I service my Kia. I will be taking my business elsewhere if your service center Doesn't find out what is wrong with my car. I won't pay another diagnostics for Your lead people to tell me it's not covered. More

Bj McNeely was great and I recommend every one looking for a car to visit him at Rust Wallace Kia for a car to visit him at Rust Wallace Kia More

The service was good and gave me the information of what my car need and went great my car need and went great More

I was able to get an appointment within one week at Rusty Wallace Kia, and they started on my car immediately when I brought it in. The service representative told me it would take an hour and 20 minutes, an Wallace Kia, and they started on my car immediately when I brought it in. The service representative told me it would take an hour and 20 minutes, and they were done five minutes early. They then went through everything they did in detail and made sure I understood everything and got me out of there in about an hour and a half. The waiting area was nice and had a variety of free snacks, which was another nice benefit More

The whole experience was great. The salesman Ron was great. Would definitely deal with him again. The wife loves her car. The salesman Ron was great. Would definitely deal with him again. The wife loves her car. More

Excellent they were awesome I we’ll use them again for sure thank you so very much sure thank you so very much More

Great customer service. Knowledgeable employees, who are always willing to help. Great service department. In and out quickly. Knowledgeable employees, who are always willing to help. Great service department. In and out quickly. More