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Rusty Wallace Kia Alcoa
Louisville, TN
6,301 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,301 reviews
April 19, 2024
Very professional friendly and caring staff. Jordan set up my appointment in a timely manner. Upon arrival Chris Metcalf was spot on to take care of my needs. Awesome experience Jordan set up my appointment in a timely manner. Upon arrival Chris Metcalf was spot on to take care of my needs. Awesome experience More
by sewoods1951
Verified Customer
Helpful April 19, 2024
Greatest dealership on the planet. Friendly. Accommodating to the needs of the buyer. Tyler was very helpful and got me where I needed to be. Brian is the deal man. Greatest deal I’ve Friendly. Accommodating to the needs of the buyer. Tyler was very helpful and got me where I needed to be. Brian is the deal man. Greatest deal I’ve ever received on a vehicle. Love my new truck More
by Max.mccoig
Employees Worked With
April 18, 2024
I have bought 3 consecutive cars from rusty Wallace Kia and Gary has been my guy every time. always takes great care of me. and Gary has been my guy every time. always takes great care of me. More
by RYAN.STANSBURY1008
April 17, 2024
Aubrey was awesome and dealership as well. Second vehicle I have purchased at this dealership! Second vehicle I have purchased at this dealership! More
by CINDY.LOWE
April 16, 2024
The service was great. It took less time to complete than was quoted to me. It took less time to complete than was quoted to me. More
by vickiewbyrd
Employees Worked With
April 15, 2024
Nick was my service rep and always does a great job in taking care of me. My only disappointment this time was the parts manager. My particular car part was back ordered and I was going into my 3rd week o taking care of me. My only disappointment this time was the parts manager. My particular car part was back ordered and I was going into my 3rd week of a rental car. I decided to do my own research in locating the particular car part. Called several KIA dealers out of state and they were saying the same thing about the car part being back ordered and didn’t have it in stock. They were very helpful in trying to locate one for me and found one in TX. I called and had it shipped to me. I could still be in waiting paying over thousand dollars or more for a car rental if I wouldn’t have taken the time to do my own research. After taking the car part to the dealership to get fixed I spoke to the parts manager and told him I found one. I mentioned to him about not canceling the order since it was back ordered and hard to get. He didn’t seem interested in hanging on to the order and was going to cancel. I couldn’t believe it! I said would if someone else had this problem and needed this part? You wouldn’t wont them to be in limbo for weeks or months. Basically his response was this part was something that’s ever needed and didn’t want to store it. That’s my only issue with the dealership. The service department is great and good about getting things done quickly. More
by RICHFLEM49
Employees Worked With
April 13, 2024
We always bring our sorento here for service. We have been owners since 2012 and only use their service department. The do a wonderful job and are friendly and knowledgeable about our car. We have been owners since 2012 and only use their service department. The do a wonderful job and are friendly and knowledgeable about our car. More
by KMACOUREK
April 12, 2024
Good service, fast, reliable. . customer service was kind and informative. Snacks were provided.excellent place! . customer service was kind and informative. Snacks were provided.excellent place! More
by SNICKERS7407
Employees Worked With
April 12, 2024
Excellent service with professional friendly staff! Upfront explanation of what services would be completed. Greatly appreciate the transparency! Upfront explanation of what services would be completed. Greatly appreciate the transparency! More
by LEXICON1202
