Roger Williams Chrysler Dodge Jeep Ram - Service Center

I really should have been told the approximate time for service.when I had made the appointment. I had no clue that it was going to take all day. I had to keep checking to see when the service would be com service.when I had made the appointment. I had no clue that it was going to take all day. I had to keep checking to see when the service would be completed. More

The service department is outstanding. Leland (Service Representative) listens and works every issue to resolution. I am always greeted when I drive up, and the service managers and emplo Leland (Service Representative) listens and works every issue to resolution. I am always greeted when I drive up, and the service managers and employees are friendly. Simply the best car service department I have visited. Behind the scenes I believe they must have very skilled techs performing the work; their efforts are greatly appreciated! More

Friendly environment . Service adviser has difficulty with her follow-up. I’ve had difficulty with a check engine light related to the battery for the auto start stop sys Service adviser has difficulty with her follow-up. I’ve had difficulty with a check engine light related to the battery for the auto start stop system. This is my second dealership I’ve taken my 22 Ram 1500 with this problem. It’s been in the previous dealership 3 times and no resolution. This dealer ship 2 times. I know it’s a Ram recall that they are not wanting to resolve. The techs can’t fix it without their help. I hope this time will be the last for this issue but I am skeptical. More

No issues. Went in for scheduled maintenance. I was in and out in the time frame I was advised. Went in for scheduled maintenance. I was in and out in the time frame I was advised. More

Great communications with Shawn in Jackalipe, good explanation given of my concerns and his fix! explanation given of my concerns and his fix! More

Sales was good, but we have constant issues with the service department. Even more disappointing is that when we bought the vehicle here they made a number of promises (backed by marketing materials) ab service department. Even more disappointing is that when we bought the vehicle here they made a number of promises (backed by marketing materials) about how service issues would be handled but after the sale the service department said we can’t honor those. Worse, our vehicle (bought new) has had multiple mechanical issues and recalls so we have had to service it numerous times. Add in the advisor who put his hand on my wife’s leg and we are sorry we bought our vehicle. More