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Rick Hendrick BMW

Charleston, SC

Overview
Reviews
Vehicles
4.8
911 Reviews
Call Dealership (855) 420-1133
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1518 Savannah Highway

Charleston, SC

29407

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Showing 911 reviews

May 15, 2024

The check in process was smooth and quick. I greeted by my service advisor and he gathered my paperwork and told me my car would be serviced shortly. The video by the service tech was thorough More

by chall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
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Helpful
May 15, 2024

As usual, Hendrick took excellent care of my car. It is always a pleasure to to go to the dealership. More

by Tallulah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Giacobe
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May 14, 2024

Very nice experience at this dealership. Teresa Troutman is an excellent sales associate. She helped us find the right car and made the whole process so smooth and streamlined. Will surely b More

by dvarma29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Greene, Teresa Troutman
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May 13, 2024

Teresa Troutman and Alex Greene were amazing. Very smooth process. This is my 4th BMW and they treat their clients very well. More

by SCH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Greene, Teresa Troutman
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May 14, 2024 -

Rick Hendrick BMW responded

Sch, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Helpful
May 11, 2024

Smooth process. Appt was on time and estimated time of completion was perfect. Excellent service department! More

by summerfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
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Helpful
May 09, 2024

You shouldn’t expect a poor rating from me … I’ve been buying cars here for more than 40 years. During that time we’ve basically agreed that I can save some money … and they can make some. Reasonable. More

by gspkr
Recommend Dealer
Yes
Employees Worked With
Keaton Adams
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May 07, 2024

Smooth process from Frank sending me video prior to my visit and Jerry who greeted me outside and was very knowledgeable and went over every detail of the X5 once I arrived. More

by ydunn28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Pannell, Frank Feliz
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May 09, 2024 -

Rick Hendrick BMW responded

Ydunn28, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
May 07, 2024

I only brought the car in for routine maintenance, but it was done quickly. The waiting facilities were very nice. More

by ejrooney3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Tinti
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May 09, 2024 -

Rick Hendrick BMW responded

Hi Ejrooney3, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
May 07, 2024

Used sales department was very easy to work with. We live 1.5 hours away and they worked with us to purchase the car we wanted. Sales staff was honest and straightforward. More

by asds1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keaton Adams, Adam Ballou
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May 09, 2024 -

Rick Hendrick BMW responded

Hi Asds1, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

Helpful
May 06, 2024

Service and work on target and on time…. detailed back brief on work and billing explanation. More

by Ellsworth57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
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May 08, 2024 -

Rick Hendrick BMW responded

Ellsworth57, we are so happy to read such a great review about Rick Hendrick BMW! Please don't hesitate to reach out to us if there's anything more we can do! Have a great day.

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