Randall Reed's Planet Ford

Terrible experience! they are retaining my money for almost 3 weeks. I did a wire deposit for a new F150 Lightning as I dont have a social security number, we cancel the they are retaining my money for almost 3 weeks. I did a wire deposit for a new F150 Lightning as I dont have a social security number, we cancel the order. However, they are retaining my money for weeks. I called multiple people and nobody is interested to resolved. I called Many multiple times and he is not follow up with me or give me any updates about what's going on or when they will reverse my wire. Juan (finance director) provided me incorrect information that his team was unable to wire the money back and I had to reach my bank, which make no sense as they already had the deposit in their Frost account. Today, I'm still waiting for my money. I created a case with Ford. I will not recommend this dealer to anyone! Worst experience ever!!! Lack of ownership or follow up after you deposit your money! More

Great service and concern for customer. Wait time was not bad and advisor was thorough. Wait time was not bad and advisor was thorough. More

Wonderful group of people! Great team work. I love how I was treated. Would recommend this dealership. Great team work. I love how I was treated. Would recommend this dealership. More

Rain was very professional and quickly found a vehicle that suited my needs. We then worked out our financial arrangements and finalized the deal. that suited my needs. We then worked out our financial arrangements and finalized the deal. More

Planet Ford 59 has the Best Service Advisor I have ever worked with at any Dealership Nation Wide. Service Advisor, Kelli Campbell is far above any of the professionals I have ever worked with and that is worked with at any Dealership Nation Wide. Service Advisor, Kelli Campbell is far above any of the professionals I have ever worked with and that is the main reason I will only have my vehicles serviced at Planet Ford 59. I sure hope Randall Reed and family know what they have and never lose Ms. Campbell! She ensures everything is done correctly the first time and I never have to worry about anything not being completed or having to come back for something else. Truly an amazing professional that know her business and customer service!!! More

Great experience. Zac was my sales person and he was able to get me exactly what I wanted. Even when there was a misunderstanding, they took care of it Zac was my sales person and he was able to get me exactly what I wanted. Even when there was a misunderstanding, they took care of it More

Took almost 2 months to get the issue repaired and the manager’s customer service was horrible. manager’s customer service was horrible. More

The staff was very friendly and made the whole experience very pleasant. This was the most enjoyable experience I have had when purchasing a new vehicle. very pleasant. This was the most enjoyable experience I have had when purchasing a new vehicle. More

Kenneth made the shopping experience a good one. I will be doing future vehicle sales with Kenneth. I will be doing future vehicle sales with Kenneth. More

We will definitely buy from them again! Our salesman, Johnny Cochran was exceptionally awesome. He really treated us like family. Got us into the vehicle we wanted. Great experience! Our salesman, Johnny Cochran was exceptionally awesome. He really treated us like family. Got us into the vehicle we wanted. Great experience! More