Que-Bourg Auto

I had to have my VW serviced and since I purchased my car at this dealer I scheduled an appointment on Wednesday September 4th. I asked the dealer to lend me a car because I have a very busy schedule and can at this dealer I scheduled an appointment on Wednesday September 4th. I asked the dealer to lend me a car because I have a very busy schedule and can't be stuck at dealer for an hour or more. The day before my appointment I get a call saying they won't have a car available, so I said fine let's reschedule next wednesday, and once again I needed a courtesy car. An hour before my appointement I get a call that the car they will lend me during service is ready and I can show up at any time. I show up there, on time, and guess what...the car is not in the lot. I was so furious, how does a dealership not have a car to lend its customers ?(+ they charge you 20 or 25$ / day which is not a lot, but still they charge you for it) I had to drive 30 mins from work to be told they did not have it. THIS HAS TO BE THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE HAD EVER! My suggestion is, do not service your car at that dealer, they do not care about customers! More