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Plaza BMW

Creve Coeur, MO

Overview
Reviews
Vehicles
4.6
233 Reviews
Call Dealership (314) 919-8455

11858 Olive Blvd

Creve Coeur, MO

63141

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Showing 233 reviews

May 02, 2024

I am always well taken care of at Plaza BMW, especially by Pail Badgett, my usual service coordinator. He could easily qualify as an international ambassador. More

by keithaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Badgett
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Helpful
April 28, 2024

Our sales consultant, Kennedy, was amazing. She was very knowledgeable about the car we bought. She is a rockstar! More

by Rtalley901
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kennedy Silverberg
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Helpful
April 28, 2024

From start to finish the service was great. The vehicle was diagnosed and repaired quickly and I was updated abs informed every step of the way. More

by ottgreg88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline
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Helpful
April 23, 2024

Paul was great as always, very professional, knowledgeable, friendly, helpful, and caring, he is truly a asset to your service department. More

by Leon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Helpful
April 21, 2024

The service department is so backed up that they can not schedule accurately. Bad situation at Plaza. More

by MDT911
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Management is at fault
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Apr 23, 2024 -

Plaza BMW responded

We're sorry to hear that you had issues with our scheduling system. We would like to assist you and get this turned around, however you did not include your name. Please give us a call at (314) 919-8176 and request to speak with Bill Van Iwaarden, our Service Manager. Thank you and we look forward to speaking with you.

Helpful
April 16, 2024

The dealership stayed on top of communication with me as well getting the part ordered right away and installed. Awesome! More

by Dcurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Van Iwasrden
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Helpful
April 15, 2024

Very discriminatory! !!! Prejudice with races of color and gender. If you don’t have a 750 plus credit score, don’t bother going into their establishment. More

by jhvz1975
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Karl Harbour
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Apr 19, 2024 -

Plaza BMW responded

We are disappointed to learn of your sentiment. We continue to promote an environment that is proud of diversity so this concerns us as it does not reflect the culture and standards of our dealership. Please give us a call at (314) 919-8262 and request to speak with Gary Hahn, our General Manager. Thank you and we look forward to addressing your concerns and turning your experience around.

Helpful
April 14, 2024

When i say the best service ever I have a old BMW and the service is still the best if I can give Plaza 1000 I would i called they got me in the price reasonable can u believe the video on your car amazing s More

by Latasha99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Hickey
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Helpful
April 10, 2024

Very impressed with cleanliness and friendliness of staff. Purchase and delivery process are smooth, however time consuming More

by Fred
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley
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Helpful
April 08, 2024

Wouldn't recommend for Service needs! Communication nonexistent. Actually servicing nonexistent. Lacks Customer Service and professionalism. Many problems over the span of 7 days, but More

by Jenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Badgett
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Apr 19, 2024 -

Plaza BMW responded

Greetings Jennifer and thank you for bringing this to our attention. A member of our management team should have reached out to you to address your concerns and see how we can turn your experience around. If you haven't spoken to anyone yet, please do not hesitate to call (314) 919-8262 and request to speak with Gary Hahn, our General Manager. Thank you and we look forward to speaking with you soon.

Apr 20, 2024 -

Jenn responded

Another example of poor management of this dealership. 1. No one reached oit to discuss my concerns 2. The person writing this doesn't even know if anyone reached out to me 3. Now I am supposed to reach out to them and they look forward to hearing from me. If the privilege was a paragraph it's this one. Really really bad service. I'm shocked, I don't know that I have even been treated so poorly.

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