Platinum Mitsubishi

Service department are scam artists 40,000 km on our RVR and we were told the engine needs a hot flush, which is nothing more than a $100-$200 money grab as the vehicle has been dealer serviced since new, a and we were told the engine needs a hot flush, which is nothing more than a $100-$200 money grab as the vehicle has been dealer serviced since new, also had the cabin air filter changed during the last service and this added $200 to the bill. The cabin air filter can be found online for $15, and it literally takes 2 mins to change. Beware of upselling More

I went there for a windshield wiper recall then after I picked it up half way home I noticed my wiper blade was totally side ways and found out when I used my wiper the wiper arm was hitting my car hood th picked it up half way home I noticed my wiper blade was totally side ways and found out when I used my wiper the wiper arm was hitting my car hood then I went back to complain and explain tk them what’s going on about wiper blade and arm what it’s doing it took 4 or 5 people to explain to them Abe even now when I left the the dealer when I still use my wiper when it finishes goes kinda back up then down it’s not a smooth when wiper is done they really messed it up and it was never like that when I took it to them it’s like they didint care cause it was a recall even today STILL NOT HAPPY WITH THIS DEALER SHIP I STILL WISH NY WIPER WORKS HOW ITS SUPPOSED TO More

Booked a recall appointment online a month in advance because I wouldbe travelling from northern BC to Calgary. Clearly described that it was for the fuel pump recall only to arrive and be told they didn because I wouldbe travelling from northern BC to Calgary. Clearly described that it was for the fuel pump recall only to arrive and be told they didn't have the part but I could call the other dealership to see if they had the part. Not impressed! More

35 minutes agoNEWNot impressed. Bought a 2009 Outlander 35 minutes agoNEW Not impressed. Bought a 2009 Outlander from them online back in January, sight unseen as I am an 8hr drive away from them. Will nev 35 minutes agoNEW Not impressed. Bought a 2009 Outlander from them online back in January, sight unseen as I am an 8hr drive away from them. Will never do that again. Vehicle condition was not as presented. 2nd row headrests were missing (later found and supplied). All 4 summer tires and the spare were flat. Sales rep had said there was a slight rear end impact but no damage. Not true. The rear tailgate is 1/2" out of alignment from left to right and the right rear trim clip is broken. Many more dings and stone chips than I was told existed. Sales rep coincidently quit the day of delivery. Within a couple of months of ownership the bluetooth has stopped working, both rear shocks are leaking ( hard to believe BOTH would go with only 1100 km driven). Had my mechanic look at it when it arrived and he felt the front CV joints were noisy and may need replacing. His quote on replacement was refused by Platinum Mitsubishi as they claimed he was only speculating and they wanted to check for themselves. Emails were sent to the GM but they have not made any attempt to resolve anything unless I drive 8hrs for them to take a look. There is no dealership up here so I'm pretty much stuck with a vehicle I don't trust and overpaid for. A few lessons learned here but I will never buy from Platinum Mitsubishi again. More

Margret works at the service counter and is INCREDIBLE in her position. She is kind and VERY knowledgeable within this field. You’re lucky to have her on your team ! her position. She is kind and VERY knowledgeable within this field. You’re lucky to have her on your team ! More

Hidden fees. Shady.Pushy as soon as they feel they've Hidden fees. Shady. Pushy as soon as they feel they've made a deal. Take advantage. Unprofessional. Don't explain vehicle in detail. Things th Hidden fees. Shady. Pushy as soon as they feel they've made a deal. Take advantage. Unprofessional. Don't explain vehicle in detail. Things that should be covered by warranty are excluded... well because "we're not to sure why, your not the first person to have this problem " More

Aftab Ahmad helped me out with my brand new RVR and I highly recommend seeing him on your next purchase he will not disappoint you highly recommend seeing him on your next purchase he will not disappoint you More

Skip this dealership at all costs. I was interested in a vehicle there and inquired online - arrived at the dealershp as expected and waited around to meet the sales person (Anthony). I was interested in a vehicle there and inquired online - arrived at the dealershp as expected and waited around to meet the sales person (Anthony). Took a test drive - little bit of a bumpy sales experince; vehicle wasn't ready, he knew next to nothing about it, made some promises regarding a repairing a few minor deficiencies that were in my mind impossible to fix. But that wasn't where things went off the rails... when it came time to discuss price of the vehicle they told me they had a person in the next office over (who arrived after me) that was willing to pay full list and it was SOLD. I left a little frustrated - on the drive home I get a call from another salesman (Chris?) and he says he's sorry that I should have been given first righ of refusal (perhaps the offer they thought they had was not as solid as they thought?) and that if it falls through he'd be sure to call. Weekend passes no phone call - check online sure enough the vehilce is still listed. Reluctanly I email to see if still available and it is - apparently the 'sure-thing' has fallen through because of financing. I ask for a call back on it and get a 'so you're interested in the vehicle?". Ahh.... yeah.... cash sale, no trade in, was siting in front of you on Friday with money in hand ready to deal but was escorted out... "do you want to make an offer?" Umm... already have? xxxxx in your court. Kenton (GM) sends a text - so you have questions on the vehicle? Exasperated "Yes...." You guys going to counter my offer? Do you know what my offers is? Are you aware of what has transpired so far? Kenton (GM) wholly disinterested in having a conversation, too late in the day and apparently sooo many sales that they don't need to entertain my business, return calls, deal faithfully or care about the customer experience at the dealership. Do yourself a favour and skip Platinum Mitsubishi and perhaps sales will drop low enough that they will start paying attention to customers that are willing to risk a purchase there. More

Disappointing Service at Platinum I have been going to Platinum Mitsubishi for my service work for the last 2 years. Ive always been happy with the work done there except this last tim I have been going to Platinum Mitsubishi for my service work for the last 2 years. Ive always been happy with the work done there except this last time. i went in to have my TPMS sensors reset on my 2014 rvr. I was told that the sensors could not be reset as they were after market sensors. If i wanted the light to go off in my car or have this feature workinf again they told me i would need to buy all new sensors for $700 that were Mitsubishi brand. I just went to Cranbrook Mitsubishi for a seperate issue and asked them to look at this as well because i didnt believe what Platinum Mitsubishi had previously told me. Cranbrook Mitsubishi reset the sensor and told me it was no problem to reset. they did this in under an hour for $62 dollara. needless to say Platinum Mitsubishi i will never come back to you for service on my vehicle. I highly recommend finding a dealership to service your car that actually cares about you and not just making money where they can on people who dont look like they would know cars. Way to go Cranbrook Mitsubishi you just got yourself a new customer! More

The best service! I’ve been to many dealerships and this one is by far the best one yet! Amazing customer service, friendly staff. I highly recommended Alex. He got me I’ve been to many dealerships and this one is by far the best one yet! Amazing customer service, friendly staff. I highly recommended Alex. He got me approved right away with my dream car! I couldn’t be happier, Will definitely be coming back to refinance my car. I refer all my friends and family to him. More