Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Back

Pfaff Subaru

Guelph, ON

Overview
Reviews
4.9
17 Reviews
Call Dealership (226) 299-0770

12 Wilbert St

Guelph, ON

N1K 0A4

Directions

Filter Reviews By Type

Showing 17 reviews

June 14, 2025

We were there for a scheduled routine maintenance. They were right on time for our appointment and were done within the time frame they quoted us. More

by Deb Ferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Heath
Report | Print
June 12, 2025

Great job- service does great work- they answered my questions- this was my first service since I bought car More

by jeff_w2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jun 13, 2025 -

Pfaff Subaru responded

Jeff, we're so glad your first service visit to Pfaff Subaru was a positive one! It's great to know our team took the time to answer your questions and provide quality work. We appreciate your feedback and look forward to seeing you again next time!

June 10, 2025

NICE PEOPLE WITH A AN EXCELLENT RECEPTION AND GOOD COFFEE, MANY FRIENDS HAVE SUBARUS AND SEEM VERY HAPPY WITH THEIR SUBARU More

by denis8246
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AINAN AHMED
Report | Print
Jun 10, 2025 -

Pfaff Subaru responded

Thank you for your positive comments about the friendly team and reception, as well as the coffee! It’s great to hear your friends are happy with their Subarus too. We appreciate you choosing Pfaff Subaru and look forward to your next visit.

June 06, 2025

Good service, nice staff, responsive communications, accommodating for times, Video of the inspection from the mechanic is a nice added bonus! More

by Impreza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Ramos / Harwart Vince
Report | Print
Jun 06, 2025 -

Pfaff Subaru responded

We're delighted to hear you enjoyed the service and appreciated the video inspection feature at Pfaff Subaru! Our team is always here to provide accommodating and responsive support. Thanks for sharing your experience!

June 03, 2025

Excellent treatment. Majority of transaction done whilst out of the country! Showed us around the infotainment system, etc. Thanks Seth! More

by ehj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Guy
Report | Print
Jun 04, 2025 -

Pfaff Subaru responded

We're delighted to hear that Seth provided excellent service and made your experience with Pfaff Subaru seamless, even from afar! Thank you for choosing us and enjoy exploring all the features of your new vehicle. We hope to see you again down the line!

May 25, 2025

Fast complete service. Love the coffee machine. My technician was very well informed and efficient. More

by pastor.howard92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kocur
Report | Print
May 27, 2025 -

Pfaff Subaru responded

It’s wonderful to hear that you enjoyed your visit to Pfaff Subaru! We’re glad the service was quick and complete—and we agree, that coffee machine is a fan favorite. We’ll be sure to pass along your kind words to the technician who helped you. We look forward to seeing you again!

May 24, 2025

The staff at Pfaff were very welcoming and answered all of my questions. I found my car on their easy to navigate website and arranged to test drive it within a few days. I put a deposit down on the car ri More

by p2hammond
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Camilo
Report | Print
May 26, 2025 -

Pfaff Subaru responded

Thank you for sharing your experience with us! We're delighted to hear that Camilo and the Pfaff Subaru team made your car-buying process smooth and enjoyable. Enjoy every mile in your new Subaru, and we hope to see you again soon!

May 23, 2025

Everyone was friendly, knowledgeable and was a pleasure to deal with. The communication was excellent. More

by Rkrewenki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camilo Velez
Report | Print
May 26, 2025 -

Pfaff Subaru responded

It’s wonderful to hear you had such a positive experience with the team at Pfaff Subaru! We’re glad the communication and service stood out during your visit. We look forward to seeing you again soon!

May 21, 2025

Really liked the format in the showroom that the sales consultant and the sales manager were in close proximity to each other. Very friendly but not pressuring or overbearing. Made the sales experience en More

by theholyblackcrow
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Camilo, Velez
Report | Print
May 21, 2025 -

Pfaff Subaru responded

We’re glad to hear you enjoyed the showroom layout and appreciated the friendly, no-pressure environment at Pfaff Subaru! It’s great to know the setup and team helped make your buying experience enjoyable. We hope you’re loving your new vehicle and look forward to seeing you again!

May 20, 2025

Good location and website Lots of inventory Great reception staff Friendly and knowledgeable sales staff More

by Kathy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah, Toryn, reception
Report | Print
May 20, 2025 -

Pfaff Subaru responded

Kathy, thank you for the kind words! We're so glad to hear you enjoyed the experience at Pfaff Subaru—from the easy-to-navigate website to the helpful sales and reception teams. We hope to see you again soon!

1
2