Peterborough Hyundai - Subaru

Friendly Team, Great Local Service As someone working in the local senior living industry, I appreciate great customer care—and Peterborough Hyundai absolutely delivered. Hailey was friendly, down-to-earth, the local senior living industry, I appreciate great customer care—and Peterborough Hyundai absolutely delivered. Hailey was friendly, down-to-earth, and made sure all my questions were answered. It’s great to see a dealership that values people and service equally. More

Seamless, Professional Experience Peterborough Hyundai delivers top-tier service. From the moment I walked in, the staff made the experience easy and enjoyable. Hailey stood out with her professionalism a delivers top-tier service. From the moment I walked in, the staff made the experience easy and enjoyable. Hailey stood out with her professionalism and product knowledge. She listened to what I needed and made sure every detail was covered. Highly recommend this dealership for anyone looking for honest, efficient service. More

Made Car Shopping Easy Had an awesome experience at Peterborough Hyundai. Hailey was super helpful, not pushy at all, and made the whole thing really easy. The dealership had a relaxed vibe but still f Peterborough Hyundai. Hailey was super helpful, not pushy at all, and made the whole thing really easy. The dealership had a relaxed vibe but still felt professional. Definitely recommend checking them out if you want someone who listens and genuinely helps. More

Absolutely appalling service at Peterborough Hyundai. Our vehicle broke down and was towed there for a warranty repair, but they left it sitting for 10 days while prioritizing tire changes. After finally Our vehicle broke down and was towed there for a warranty repair, but they left it sitting for 10 days while prioritizing tire changes. After finally replacing the defective ICCU and 12V battery, they neglected to refill the battery coolant. On our way home, the car repeatedly overheated, forcing dangerous highway stops. Another dealership quickly identified the empty coolant reservoir, costing us two days of rental fees and additional mechanic expenses. Peterborough Hyundai initially promised reimbursement but then refused to answer our calls. Avoid this dealership at all costs—even if your car is towed there, paying extra to redirect it elsewhere is completely worth it. More

Parts department and phone system is very unprofessional. Ordered parts a week ago, left 3 messages for a call back before I do the 30 km drive to pick them up, and no return call. Trying to get someone to a Ordered parts a week ago, left 3 messages for a call back before I do the 30 km drive to pick them up, and no return call. Trying to get someone to answer is very frustrating. Whoever is in charge there should really take a look at customer service issues. More

O stars! This dealership sold me a used car as certified that never should have passed a saftey check. Both rear coil springs were broken. I reported a noi This dealership sold me a used car as certified that never should have passed a saftey check. Both rear coil springs were broken. I reported a noise in the rear on the test drive but thought something was just loose. I even had the manager drive the car to hear the noise. Two days after purchase, I made an appointment to have the noise investigated. They had the car 2 days without even calling me back. They refused to accept responsibility for the broken springs and made me pay $1452 to repair them. One spring was fully extended and resting on the control arm of the wheel. I am in the process of having charges laid against them. Steer very clear of this dealership! More

I have bought 5 vehicles over the years and expect better service. Warranty work needed done and because car hadn't been to the dealership in while recommended 70 point inspection which I told them to do it. service. Warranty work needed done and because car hadn't been to the dealership in while recommended 70 point inspection which I told them to do it. Phoned hour later that the two filters needed replacing so I said go ahead and he said they should do brake inspection which I authorized. When I came to get vehicle and to pay, I didn't get a copy of the inspection report for the 70 point. Guy I dealt with said he couldn't give me a copy. Phoned next day talk to Ashley (very nice ) said she would leave note for original advisor to get it out to me. I said I would like a copy of brake inspection but said it was on the bill which really didn't tell me anything. After week sent email to dealership outlining the same that I have highlighted here and they said would get out to me. Still nothing. Few things, with every oil change comes with 70 PT inspection (though oil change wasn't needed do it anyhow, I paid for it). There's a story which everyone at your dealership should review; Give them the pickle. It's a must for every service employee which is everyone at your dealership. Put the technician's name on each bill. I don't mind paying a bill for service BUT I WANT SERVICE. I will be buying more cars over the next # of years from Subarus, Hondas, Mazda and GMs however I am thinking twice about your dealership, More

Kelley in the service area has been really nice, I always feel welcome, and he is up front with me concerning repairs on my vehicle feel welcome, and he is up front with me concerning repairs on my vehicle More

Went for a 40000 km. Check on a 2022 Outback with an estimate of 500$ charge and 3-4 hours to complete. Car was done in less then 11/2 hours with a labour charge of 344.8 Check on a 2022 Outback with an estimate of 500$ charge and 3-4 hours to complete. Car was done in less then 11/2 hours with a labour charge of 344.89$. Shop hourly rate is 145$ per hour. An excessive labour charge for work done. There was no option with this dealership! Customers should be wary of excessive labour charges not following their hourly shop rates. More

Good luck getting your deposit back from Peterborough Hyundai, they lie, make excuses and never return the money. Hyundai, they lie, make excuses and never return the money. More