Performance Lexus

Bought 2 cars from them new. Best dealer experience. No pressure on the extras but they were explained why I might want to buy them. Salesperson explained all features and they e Best dealer experience. No pressure on the extras but they were explained why I might want to buy them. Salesperson explained all features and they even delivered the car to the house! More

I had an excellent experience working with Bilal Ahmad on my purchase of a 2020 Lexus RX 450h executive package. The process was seamless from start to finish and I appreciated Bilal's work to get me a grea my purchase of a 2020 Lexus RX 450h executive package. The process was seamless from start to finish and I appreciated Bilal's work to get me a great deal on my trade-in. I expected and received top-notch customer service from the purchase to delivery and set-up of my new vehicle. Shout-out to Ursula Corlis in the service department also. This is an awesome and knowledgeable team at Performance Lexus and I couldn't be happier with my new vehicle and this dealership. More

Customers for life From time to time customer service takes a front row seat in our crazy world of speed and congestion and it's important to acknowledge exemplary servi From time to time customer service takes a front row seat in our crazy world of speed and congestion and it's important to acknowledge exemplary service from the extraordinary team at Performance Lexus thank you Stephen and Brian. You have made us believers Robyn and Stewart More

Make sure to know what you are buying I bought a 2011 GS 350 AWD w/55,000km last December from Performance Lexus in St-Catharines. The car needed new tires in order to be sold. They inst I bought a 2011 GS 350 AWD w/55,000km last December from Performance Lexus in St-Catharines. The car needed new tires in order to be sold. They installed Michelin Sport at the front and some cheap Chinese-made Altenzo tires at the back. First, an AWD vehicle must always have identical tires with similar wear on all four. Second, look up Altenzo Sport Comforter tires and you will see how dangerous they are. It cost me more than $500 to get identical Michelin Sport tires for the back. When I test drove the car, the rear view mirror was falling. After I bought the car, I discovered the left rear door panel was loose due to a broken plastic pin. Also, under the car two pieces of plastic designed to provide protection were broken and it cost me $150 to replace them. The cabin air filter was completely clogged. It cost me $45 for a new one. I filed a complaint with Lexus Canada more than 3 months ago but never heard back from the dealer UPDATE: April 13, 2016 - I was contacted by Vince Lepiane, Service Manager at Performance Lexus and I was offered to be fully reimbursed for what it cost me to have the rear tires changed to match the brand/model of the front tires. I will update again, as soon as I receive the cheque. Thanks Vince for the gesture. UPDATE April 20: Yesterday I received a cheque to reimburse me for the exact amount it cost me to change the two tires. I am grateful to Vince Lepiane, Service Manager at Performance Lexus and I can't blame him for my misfortunes as he told me he wasn't aware that an AWD vehicle must have 4 identical tires. And I also can't blame him for never having heard back from Performance Lexus as he told me that he had never heard of my complaint to Lexus Canada in January that was forwarded to Performance Lexus. And in retrospect, Performance Lexus didn't need to change those two broken pieces of plastic under the car, nor change the cabin air filter in order to sell this vehicle. Again, thank you. CLARIFICATION: I was re-reading my review and noticed I omitted a small but important detail; I only heard back from Performance Lexus AFTER I filed a complaint with the Better Business Bureau. IF you search the BBB you shall find my complaint. More