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Penske Chevrolet Of Cerritos - Service Center

Cerritos, CA

4.1
526 Reviews

526 Reviews of Penske Chevrolet Of Cerritos - Service Center

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May 02, 2024

Felipe was very helpful listen to my concerns & issues with the car besides just the 15,000 check up & communicated everything to me over the phone & in person once the service was complete. He address e More

by gavinm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Cornejo
May 03, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your five-star rating and the kind words about our team at Penske Chevrolet of Cerritos. We're glad they could address all your concerns during the 15,000-mile checkup, making drop-off and pick-up smooth for you.

May 02, 2024

This was one of the fasted service times of completions that I have had. Adrian explained everything, that would be done More

by HOMERFLEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
May 03, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your positive feedback! It's great that our team could provide quick service and clear explanations. Here at Penske Chevrolet of Cerritos, we aim to make every experience valuable for our clients.

May 01, 2024

I left my truck to get an oil change and detail done at the service center and got it back fairly quickly! Very friendly and quicky service! Thank you to John Means for taking care of me! I appreciate yo More

by MORTIZ16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Means
May 02, 2024 -

Penske Chevrolet Of Cerritos responded

We're glad to hear about your quick oil change and detail at Penske Chevrolet of Cerritos. It's wonderful that our team was friendly and efficient. Thank you for this positive feedback!

May 01, 2024

Customer service needs to be worked on. Did not feel like a valued customer. Lack of managers on site during my concerns are not acceptable. Rep needs to work on providing a level of co More

by Bad customer service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
May 02, 2024 -

Penske Chevrolet Of Cerritos responded

Hello, Thank you for bringing this to our attention. I would like the chance to speak with you to learn more about the level of customer care you received here at Penske Chevrolet of Cerritos. Can you please reach out to me directly? I appreciate your time! Reed Amiri Executive General Manager Penske Chevrolet of Cerritos (562) 263-2201 ramiri@socalpenske.com

May 01, 2024

Every thing was handled well and done in an appropriate time. However it seemed excessive to be charged a deductible for a manufacturer flaw. This is the second time for the fix in automatic shift censer. More

by MIKE@CYPRESSCHURCH.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philippi
April 30, 2024

Very friendly, helped us with all our questions and doubts! I recommend this service , ask for David. More

by Adrygon83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Canche
May 02, 2024 -

Penske Chevrolet Of Cerritos responded

We're pleased to hear about your positive experience with our team at Penske Chevrolet of Cerritos. Thank you for recommending our service. We're here if you have any more questions or doubts in the future.

April 29, 2024

George Orozco was very friendly, helpful & made sure he answered everything we asked. Then when bought our vehicle, he set up the OnStar. Also, all the employees we ran into were very friendly. More

by RAGAMUFFIN76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Orozco(Sales) & Richard from Service area
May 02, 2024 -

Penske Chevrolet Of Cerritos responded

We're pleased to hear about your positive experience with our team at Penske Chevrolet of Cerritos. It's great that the OnStar setup went smoothly for your vehicle purchase. Thank you for selecting us.

April 29, 2024

Great array of vehicles to choose from, conveniently located and always with a welcoming atmosphere. More

by EVELYN9353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Alhersh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerammy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Slavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Slavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your kind feedback. It's great to hear that Penske Chevrolet of Cerritos' vehicle range and location met your needs. Thank you for noticing our welcoming environment too.

April 28, 2024

Richard in the service department took exceptionally great care in the completion of the Cilajet paint protection program, which was coordinated by Anthony, my sales person. He accepted the car at the More

by EASTCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Penske Chevrolet Of Cerritos responded

We appreciate your feedback greatly. Knowing that our team provided excellent service in coordinating the Cilajet paint protection program and detailing process for your car at Penske Chevrolet of Cerritos is gratifying. We value your trust in us.

April 28, 2024

always happy with the service & personnel we deal with. They are courteous & helpful & very quick to get the service done & keep me informed More

by KNITCHICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
May 02, 2024 -

Penske Chevrolet Of Cerritos responded

We greatly appreciate your feedback. Our team at Penske Chevrolet of Cerritos prides itself on prompt, friendly service. We're glad to see it reflected in your review.

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