Pembroke Honda

Folks here is an email I sent recently out of pure frustration. Although I attended the dealership a couple of days later because I heard nothing back BUT I was assured I would would hear back from Mo frustration. Although I attended the dealership a couple of days later because I heard nothing back BUT I was assured I would would hear back from Moe in the short term to resolve. Hmmmm....well I am still waiting. What a way to run a service department. No wonder they spend so much on radio advertising trying to rope in the unsuspecting. Rather insidious I'd say. Stay away from this entire automotive group is my reco!! We have not met personally at the dealership but I thought I would let you know why my visits there have diminished over the years. I can tell you that my enthusiasm with Pembroke Honda took a real hit when a simple B1 service and multipoint inspection that was included left me stranded on highway 17 as soon as I got to it after leaving there. My inspection of the engine compartment revealed the serpentine belt was missing. According to your then service manager that should have been caught by the technician. At this same service appointment I decided to have the plugs changed out only to find two months later, once again stranded, that they were installed finger tight. What entailed was another tow truck and several coils being replaced as the originals were toasted because of the exhaust gases passing up the tube and overheating them. That was my cost at Doug's Automotive in Renfrew. There have been three occasions now where parts were to be ordered that never were including a recall service on the push button ignition. What really gauls me is the same service attitude toward my daughter who purchased a new Civic from you. She was having endless issues with it and each and every time it was to be corrected it was not. In fact it became so absurd that she finally threw her hands in the air at your Nissan outlet only to be appeased by Jimmy by being sold a new Rogue with the Civic trade. Just think of the debt that she has been put in largely because of the really questionable service attitude that exists at Pembroke Honda. Another recall on my Fit left me having a repaint of several panels. Quite a simple exercise however after doing all the leg work I sat here for weeks wondering when or if I should take it in for repair. Later on I called Lindsay to find out. She said just take it in. No phone call, no email.....did she even give a hoot if I hadn't called. Six weeks ago I arrived there for a scheduled service expecting a loaner that Tiffany had arranged. Well once again whomever served me at the service counter said there was no loaner. So I left but not before I asked that pictures be taken of the latest peeling paint. She said just take it to Carstar and they'll produce the estimate and photos and send the file to us. Fine, that is how I handled it. Last week I called to find out what the status was on this job and Lindsay said I should have had pictures taken there first. Go figure.....bit of a run around don't you think. Then Lindsay said there was nothing sent from Carstar so she'd look into it and get back to me. Still nothing from her up until this email. I just called Carstar to see if the estimate was approved and after a wee search they said that file was emailed to Lindsay on September 21st. I think you have a big problem there Houston. I really hoped Jimmy Lapointe was accessible by email but that seems near impossible and understandable. But I hope he gets a copy of this because he was not too too happy with what occurred with my daughter and he did what he could at that time to provide comfort. Me on the other hand, it no longer matters. I've moved on to another provider of service and sales. But I'd sure like to get my warranty paint job done now since the estimate has been in your hands for two months. More

I've been a customer of Honda's for quite sometime in the GTA but moved to the valley and decided to upgrade my vehicle to the newer model. I had someone recommend Moe to me from my work and he was a good ma GTA but moved to the valley and decided to upgrade my vehicle to the newer model. I had someone recommend Moe to me from my work and he was a good man, and gave me a great experience. I also dealt with Leah she was very professional and had a positive attitude. More

Actions say they only want your $$$ My Civic (still under comprehensive warranty) started making some grinding/squealing sounds so I took it in to Pembroke Honda. They claimed the brake My Civic (still under comprehensive warranty) started making some grinding/squealing sounds so I took it in to Pembroke Honda. They claimed the brake pads were metal on metal. I declined to have them replaced (brakes are the easiest thing for shops to scam you on) and checked myself when I got home. Had to take pictures of the almost new pads and send them to the service manager to get them to admit they "miscommunicated" and get the cost of their inspection refunded. Still no diagnosis on the sound. I had another mechanic replace the brake pads to be sure that wasn't the cause (and it wasn't) but now Pembroke Honda is claiming it is the new brake pads that are causing the problem because they aren't Honda pads. Anything to avoid warrantied work (has to come out of the customer's pocket to "pay the technicians for the work that they do" - So said the service manager). Do NOT recommend this shop, or any Honda product, especially warranties. More

Highly recommended I have purchased three Honda vehicles from this dealership since 2008 and it has always been a positive buying experience. I always checked vehicle pr I have purchased three Honda vehicles from this dealership since 2008 and it has always been a positive buying experience. I always checked vehicle pricing in nearby Ottawa and this dealer always matched or beat any deals i would get by travelling elsewhere. After dealing with some dealerships in the area this one is by far the best. More

Good dealership Buying the vehicle was seamless. Traded my vehicle in and got a decent value for it. My entire family has a vehicle from this dealership. Would recomm Buying the vehicle was seamless. Traded my vehicle in and got a decent value for it. My entire family has a vehicle from this dealership. Would recommend. More

loving our vehicles First Dodge ever owned bought from them. Great everything!!!!Wouldn't have anything but Dodge from now on. Thanks Tiff Candice. One very happy custom First Dodge ever owned bought from them. Great everything!!!!Wouldn't have anything but Dodge from now on. Thanks Tiff Candice. One very happy customer :) Merry Christmas to you all and all the best in the new year. More

Great customer service every time my Honda Civic needed any maintenance they went above and beyond to make your vehicle look brand new again ! Always had great customer serv every time my Honda Civic needed any maintenance they went above and beyond to make your vehicle look brand new again ! Always had great customer service!!! I would definatley purchase another vehicle from here ! More