Pembroke Chrysler

I had the displeasure of visiting this dealership last weekend. I called on Friday inquiring about a vehicle that, when compared to many other comparable online listings, was a great price. After calling weekend. I called on Friday inquiring about a vehicle that, when compared to many other comparable online listings, was a great price. After calling the dealership and them saying "we have the best price for this vehicle in Ontario" I committed to making the 4-HOUR DRIVE from the GTA the next day, with full intention of purchasing the vehicle. The test drive went well, but once we got to the office to talk numbers it was all downhill from there. The salesman had failed to put in the ad that vehicles purchased with cash in-full were subject to a $2000 extra-charge on top of the advertised price, and that the Autotrader price was based on financing through the dealership. Not only did they fail to put this in the ad, but they failed to take accountability for the situation and insisted I still pay it. To make matters worse, the salesman and their associate knew very well I was traveling from a very far distance and that I wanted to pay in cash full, and yet, still didn't say anything. The cherry-on-top was the "optional" warranty and anti-theft package the salesman wanted me to purchase along with the vehicle, an extra $6000+. I didn't want to purchase any of these add-ons, and they still wouldn't budge stating: "...this is the best price I can offer,...if I go any lower Il be losing money". This is a very simple and clear-cut example of false advertising and bait-and-switch pricing. To anybody in the market for a new/used vehicle in the Pembroke-area and beyond, avoid this dealership at all costs. Shame on the salesman (you know who you are), and shame on the management team that allows this to happen. The used-car salesman stereotype is alive and well at Pembroke Chrysler Dodge, Jeep & Ram. More

We just purchased a truck from them. The experience we had with Joel and Mitch gave us was outstanding. These two young men were great to deal with. They answered all our questions didn' The experience we had with Joel and Mitch gave us was outstanding. These two young men were great to deal with. They answered all our questions didn't rush us we didn't feel pleasured into anything. What a great experience to but our truck here. Thank you again Pembroke Chrysler The Goyette's More

Do not take your vehicle here for any reason taking a guess at the problem shouldn't be standard we have tools diagnostics that make it easy however when you need to accurately have sone knowhow these pe guess at the problem shouldn't be standard we have tools diagnostics that make it easy however when you need to accurately have sone knowhow these people have no clue replacing parts you dont need telling lies to customers as a company that has such a high mark up you should not have to steal from hard working unsuspecting people i have bought trucks here for years my company truck family vehicles and more never again expecting a standard of quality we expected from a local dealership because its been local for many years no longer the case do your homework befor you make big purchases these people a thrives. More

I’m rating Crystal DuPont 5 stars. She did work hard to find the suv I wanted. Her manager almost make me leave but Chrystal wanted to keep her promise to me that I was not driving all She did work hard to find the suv I wanted. Her manager almost make me leave but Chrystal wanted to keep her promise to me that I was not driving all the way to Pembroke for nothing. Thank you Crystal!! More

Great service fun peoepl To be around makeing sure u get what u want Ask for joel # 1 get what u want Ask for joel # 1 More

Crystal was amazing to deal with. Always putting her customers first and able to find solutions for complex financing scenarios. I highly reccomend Crystal for your new and used car n Always putting her customers first and able to find solutions for complex financing scenarios. I highly reccomend Crystal for your new and used car needs! More

I would give our local Pembroke Chysler a negative star rating if I could. My experience with them was disgusting to say the least. And while I hoped to have them be my go to place for all my future car tr rating if I could. My experience with them was disgusting to say the least. And while I hoped to have them be my go to place for all my future car trades and purchases, they are now the last place I will ever consider going to. And the same goes for all my family and friends including the ones (my dad) who also were customers of these guys...not anymore! Word of mouth goes a long way! 😏 My experience with Pembroke Chrysler right from the get go was terrible. From being pressured to make a deal, to winning a prize that I didnt receive until asking about it 7 different times, to having to request an oil change on the used car I bought because it was 2000kms past its time for a change (according to the sticker left on car) and it was not done before giving me the car. And then the kicker.....my trade in was not paid off till a month later after lies upon lies upon lies. I had payments coming out on 2 cars. I spent numerous hours on the phone getting the run around, spent 2 of my lunch hours from work sitting in the dealership bawling and crying only to be lied to some more and treated like absolute garbage. Finally after 3 trips to the dealership and demanding something be sorted out or I was going the legal route....my loan was paid. I had to sit on hold with the bank during my work hours to get this info as the dealership could not even be bothered to call me with an update. I have since sent 2 emails to the GM of the dealership in hopes of rectifying the situation and to ensure I left the whole deal with a smile on my face...as i should after signing a 40000 loan, and have yet to receive a response! The finance and business managers at Pembroke Chrysler are by far 2 of the best sales crooks I've ever encountered. As a single mom I put my trust into them and it's one of the biggest mistakes I could have made! I would encourage anyone looking to trade in or buy a vehicle to run far way from Pembroke Chrysler! You'd be better off to buy a car off Facebook Marketplace! 👎x10!! More

Great place to shop since the new ownership! I would highly recommend checking these guys out!! I would highly recommend checking these guys out!! More

The service department is terrible. Had headlight issues (HID's needed to be calibrated), approved an hour diag, all they did was remove the bulbs, reinstall them, then tell me problem Had headlight issues (HID's needed to be calibrated), approved an hour diag, all they did was remove the bulbs, reinstall them, then tell me problem fixed. Problem was NOT fixed. Called back, told me to bring it back in and it will be taken care of. Brought the vehicle back in, they tried to charge me another hour to tell me it's the same issue. Told them I wasn't paying it, especially after they told me to bring it back in and it will be taken care of, so they reduced labour to "half cost" at "employee pricing" and still charged me for the same thing as last time and both times nothing has been fixed. They fold me every manager us out of the building so I can't even speak to someone? Lol, ok. More

Booked an appoitment for 08:00 to do breaks and alignment and my vehicle stayed outside until 12:30 before it went in. Did alignment without checking what was wrong. Now I have to fork out 4600 dollars to fi and my vehicle stayed outside until 12:30 before it went in. Did alignment without checking what was wrong. Now I have to fork out 4600 dollars to fix what they did not and now I am off my warranty! Worst service ever, I recommand getting a second opinion for any repairs as this was not the only time work was not done on my vehicle. The staff are very polite but the vehicles do not get repaired and they take 3 times the amount of time to fix said vehicle! They should loose their license for treating customers like Manure. More