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Park Lane Chevrolet Cadillac Buick GMC

3.0

2 Lifetime Reviews

1290 London Rd, Sarnia, Ontario N7S 1P5 Directions
Sales: (519) 541-8883

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2 Reviews of Park Lane Chevrolet Cadillac Buick GMC

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April 12, 2017

"Faulty Inspection"

- laurametcalf

Went to Parklane on April 5 to have my engine inspected because i was almost certain there was coolant leaking into my oil and the head gasket had blown. I was told by service advisor Ken that there was nothing wrong with my engine, A1 condition in his words. My car had been misfiring for several days and he assured me it was probably just the spark plugs. So i decided to book an appointment to have them change my spark plugs the next day. I would have done it myself but it is a pain. After waiting 6+ hours i finally got a call that the work was done and I could pick up my car. The next morning, April 7, on my way to work, my car started spewing massive amounts of stinky smoke out of my exhaust and violently shaking and chugging. Tell tale signs of a blown head gasket. I couldn't even make it home after work and my car died on the side of the road. Called Parklane this week to speak to Ken about his "engine inspection" and the fact that he ignored me when I told him what i thought the issue was, and he took no responsibility for it. He told me there is nothing he can do for me. I wouldn't have put 200+ dollars into a car that had a blown head gasket, but he told me my engine was fine! This guy obviously has no idea what he's talking about and shouldn't be advising people about their cars. Satisfaction guarantee my xxx.

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Recommend Dealer
No
Employees Worked With
Ken
March 15, 2017

"Great service and follow-up"

- GMCguy2017

Dealt with Matt B. The service was no pressure, friendly and inviting. Will buy again from this dealership for sure. Any questions I had were answered very quickly.

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Recommend Dealer
Yes
Employees Worked With
Matt B
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