Ourisman Chevrolet of Baltimore - Service Center

Since March 20th, I have been through 2 service reps and the service manager and they won't return phones calls, they just pass the blame. I have been left in limbo a whole waiting on their response for th the service manager and they won't return phones calls, they just pass the blame. I have been left in limbo a whole waiting on their response for the repair of my vehicle. Not returning a call shows how they value a customer More

The service is not good. They just do the bare minimum. Most places at least top of your fluids if you're low they didn't. If the air is low in your tire they would fully inf They just do the bare minimum. Most places at least top of your fluids if you're low they didn't. If the air is low in your tire they would fully inflate they didn't. More

I would love to go to this dealer to get my major work done, but the service prices are extremely high. I have a 2009 Chevy Cobalt SS with a trade in value of $5500. I needed my timing chain changed and y done, but the service prices are extremely high. I have a 2009 Chevy Cobalt SS with a trade in value of $5500. I needed my timing chain changed and your guys quoted me $3600. When you look online the average price for the work should be between $950 and $1500. If your service center told me $1500 I would have gotten you guys to do the work. More

Great job by Eric , he did everything I asked him to do. Thank you again Thank you again More

My experience was awesome and the service was amazing the staff members were very knowledgeable and helpful staff members were very knowledgeable and helpful More

I had Ourisman Chevrolet to repair my hood. The estimate quote was $414 and when completed they charged $690 and I didn't approve the work at the higher price. I filled a case with the Governme The estimate quote was $414 and when completed they charged $690 and I didn't approve the work at the higher price. I filled a case with the Government Consumer Protection Department to investigate Ourisman and resolve their problems. More

I am a traveling electrician from Mississippi. I took my car in for an oil change and to check a noise coming from engine about September 21, 2022. They informed me the lifters had gone out of the I took my car in for an oil change and to check a noise coming from engine about September 21, 2022. They informed me the lifters had gone out of the truck. It took over 3 weeks for them to get an approval for my warranty company who paid the max of $7,500, which still leaves me with an out of pocket cost of roughly $2,000. Additionally, the representative, Kaleb had also attempted to add other things to the price that had nothing to do with my engine or lyfters, which would have had me out of much more. Without asking for clarification of the price, this would have never been understood and the additional charge would have stuck. The used engine finally arrived October 17, 2022 and I was informed it would take until October 27th to be installed. Keep in mind I am constantly having to call to inquire about the status and date of total repair with no follow-up at all from them, as well as having to find transportation for this long. Calling on yesterday the 27th and speaking again with Kaleb, he proceeds to tell me I will have to pay additional fees for the oil and other fluids that are needed to ensure the engine is working correctly, which obviously should have been already included in the $9,500 price and also meant my truck was still not ready as promised. They have extended the repair out to Monday the 31st now, which will put them over a month having my truck and me out of that much more money renting cars. Please help! More