Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
1,672 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,672 reviews
May 01, 2024
I was particularly pleased with the receptionist, her attitude was friendly, nice and efficient. I was particularly pleased with Amber. They had my car longer than I thought they should but they were tro attitude was friendly, nice and efficient. I was particularly pleased with Amber. They had my car longer than I thought they should but they were trouble getting parts. I was able to pick it up off hours which was great, but I got it home and the back of the seat is off and I’m 40 minutes away and I’m 83. I don’t know why the back seat was off. Offered me to bring it up again, but I’m 40 minutes away again like I said so either the back of the seat is still off and that’s the only thing that I’m not happy about and There’s a tire in the trunk inn plastic on top of my lawn chairs that I don’t know what to do with. I don’t know if it’s a new tire or a good tire or a reserve tire or a spare tire and that’s about it. More
by bonfitt
Verified Customer
Helpful April 30, 2024
Great dealership with outstanding customer service from the moment you walk in the door. Steve & Declan and Bill in service top notch!! the moment you walk in the door. Steve & Declan and Bill in service top notch!! More
by diadaycare
April 29, 2024
Auto Cadillac and Omni is excellent dealership with excellent customer service they are prompt timely. excellent customer service they are prompt timely. More
by Lisa
Employees Worked With
April 27, 2024
Definitely the most informative, honest and down to earth dealer I've dealt with in years. Id highly recommend Otto to anyone, with zero hesitation! dealer I've dealt with in years. Id highly recommend Otto to anyone, with zero hesitation! More
by L Darnell Davis
April 27, 2024
I always receive excellent service. The staff reviews the required repairs with you. I needed new tires. The staff found a rebate for my tires. They even filled out the rebate form for The staff reviews the required repairs with you. I needed new tires. The staff found a rebate for my tires. They even filled out the rebate form for me. More
by JAMA724
Employees Worked With
April 27, 2024
I liked their attitude, they did their job quickly and efficiently, thanks to everyone who worked there efficiently, thanks to everyone who worked there More
by ULUGBEK.DUSTOV1981
Employees Worked With
April 26, 2024
There are males in service department who are throwbacks to Martin Luther King protests era. It appears obvious to me the service advisor "Bill Mclane" & service tech or techs are attempting by vehicle sabo to Martin Luther King protests era. It appears obvious to me the service advisor "Bill Mclane" & service tech or techs are attempting by vehicle sabotage to see me & my 2013 Cadillac or finances departed by mechanic's lean on my vehicle via thousands of dollars at a time "shortly" after a suppossed multipoint inspection on paper to cover tracks. Some people simply refuse to accept the progress of people other than themselves. More
by na13
April 24, 2024
Fast reliable service from friendly staff that communicate issues and service very well. Don’t n time! communicate issues and service very well. Don’t n time! More
by rcgreene
April 24, 2024
Sent my sister and tricked into buying $50 wipers. Paid $300 for oil/tire rotations. Not professional. Paid $300 for oil/tire rotations. Not professional. More
by brij112121
April 19, 2024
Great experience buying my vehicle here with Steve. He made the car buying experience easy. This was a big purchase for me and he understood the importance of the experience. He communicated well with He made the car buying experience easy. This was a big purchase for me and he understood the importance of the experience. He communicated well with me and the bank. The lady at the front desk is so sweet, I don’t remember her name unfortunately. Also the gentleman that took his time going through the electronics of the car did a great job & answered all my questions. More
by CS
