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Old Mill GM

Old Mill GM
2595 St. Clair Ave W
Toronto, Ontario M6N 4Z5
Canada
(416) 766-2443

Manufacturers: Buick, GMC


Most Reviewed Employees
Vince Grieco Vince Grieco
Service Advisor
Steve Grech Steve Grech
Service Manager
Renee Bouery Renee Bouery
Sales Account Manager
E. Roy Armstrong E. Roy Armstrong
Automotive Account Manager
Slav Starostin Slav Starostin
Service Advisor
Ruben Marcelino Ruben Marcelino
GM Brand Specialist
Doug Brown Doug Brown
Senior Account Manager
Mercedes Lavayen-Ramos Mercedes Lavayen-Ramos
GM Brand Specialist
Matt Becker Matt Becker
Financial Services Manager
Jim Rizen Jim Rizen
GM Brand Specialist
Need a New Car?

Dealership Amenities
Real Time Service Monitor To Track Your Vehicles Progress Through Service
Cable TV
Customer Lounge Area
Drive-In Service
Free Coffee
Free WiFi
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines
Internet Cafe

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.4/5
25 Reviews
Old Mill GM

Overall Score: 4.5 Star Rating4.4



About Old Mill GM
Certified: Old Mill GM
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Old Mill GM has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Old Mill GM
The Old Mill Advantage

Many companies boast that they are number one when it comes to selling merchandise. Some of those claims may even be true. But here at Old Mill GM we don’t claim to be something that we’re not.

We are who we say we are…

• We are a company that has proudly served the Toronto community for the last 64 years.

• We are the dealership that offers a complimentary 12 month vehicle return program.

• We are Toronto’s number one GM Dealership for Customer Service.

• We speak your language.

• We have extended service hours Monday-Thursday 7am to 9 pm.


• We offer Aeroplan miles on vehicle service.

• We are conveniently located …at jane and st. clair.

We are here, because of you…


Thank you more
for allowing us to serve you Toronto.


oldmillgm.ca

Chevy Runs Deep

…at jane and st. clair
less


chris tait
3/21/2012 5:27:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Grossman

My Review of Old Mill GM:
I worked directly with Steven Grossman on what was his first week at the dealership. He was cordial, well-mannered, intuitive, intelligent and sensitive to all we asked. I was purchasing a new Orlando for my wife for Christmas as a present and Steven understood not only what I need but also what would make the gift special and surprising and worked with his new team to accomodate my needs. We've always dealt with Old Mill ( this is our 5th vehicle) but Steven added an extra dimension to this purchase, making it fun, easy and best of all, something that my kids and I could participate in to make it unforgettable for their mother for Christmas.

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mikebumstead@hotmail.com
1/30/2012 12:41:35 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Grossman, Matt Becker

My Review of Old Mill GM:
Excellent service for my wife and I coming in to buy a new car. We wanted to use our GM earnings and had no problem doing that. Got a great new Chevy Cruze and the salesman Steve was very helpful in getting us as close as possible to what we wanted. Matt was also great to work with. Thanks a lot to the dealership for making the transition from and old car to a new one again an easy and enjoyable one.

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resmkerr
1/21/2012 10:43:54 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Grossman, Dennis Hill

My Review of Old Mill GM:
Steven Grossman was my initial contact at Old Mill and we were scheduled to see him but he got ill. Dennis Hill was asked to fill in for his co-worker, with no hesitation he took us for a test drive explained our options and proceeded with the sale. Once the vehicle we requested was found and delivered Steven was well and back at work and continued on seamlessly with the final delivery.....what great team work.

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_Chris_
1/14/2012 12:27:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Slav

My Review of Old Mill GM:
I very recently bought a used Pontiac Grand Prix (private sale) and a few days ago while driving, the computer advised that the front passenger turn signal lamp had burnt out. Sure enough, it had. Never having owned a GM vehicle before, I did a Google search to see if there were any dealers nearby and then I searched 'Old Mill GM' to see what people's experiences were with the Service Department. This site came up and I decided to give them a try.

I was glad I did. They have a slick setup where you drive your car inside for it to be looked at. Slav was friendly and quickly looked at it and let me know the cost (it was less than I expected) and told me it would be about an hour. I came back about 40 minutes later and it was ready and they had washed it too. Slav informed me that they had also replaced both license plate lamps as neither was working (I hadn't noticed but I've only owned the car a few weeks). They did not charge me anything additional for that.

While it was a small issue, I was impressed enough with the service and low cost that I will take it to them first for my next repair.

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kavakli
11/14/2011 1:22:06 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Angelo

My Review of Old Mill GM:
Worst dealership I have ever dealt with.
Car: 2006 Pontiac G6 2 Door
Problem : Car had cracked front headlight at driver side and a scratch and a dent of 1 inch diameter next to it. Damage was visible only from close-up .it required a detail work. Also It had slow crank and possible battery leak , battery needed changing, windowdid not index.( i.e. remained half open after closing the door , but was operable)
Got quote all comes to $1400 , 1 day later they said cost did not include the $500 headlight because it was not noticed (!?). And this despite the fact that I had told the service rep. that the headlight had taken water in .They said " Listen .. we could give you a replica for $250 " I said no thank you. Repair Got delayed , it took 5 days because paint had bubbled(?). They called to apologize . I thought as long as it gets fixed , I will not say anything . I went to pick up the 5th day :, the scratch at the front was still there , they had just buffed it and took the dent out , heated the bumper to take the other small dent out and They did not repair the scratch nor the headlight.The car looked pretty much the same as before the repair , headlight still slightly out of alighment as before , except for buffing and heating that they charged close to $1000; . I paid $1200 for nothing.

Regarding their Courtesy as I came to pick the car up:
The sales person told me , that he told the repair people that I was coming ( only he used a vulgar word to refer to me thatthe content reviewer here asked me to remove ) ; would be there and that they should hurry. I am not going there again

Yesterday I had a slow crank again.It seems that the source of the electrical problem is still there. I think there is a electrical leak in the system , due to headlight that was hit and is taking water.They take your money and insult your intelligence . Do not go there there are far better dealers.

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off owner
11/7/2011 1:10:22 PM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Slav Starostin

My Review of Old Mill GM:
I took my truck in to fix a road noise problem, it sat there for 3 days and nothing was done.They called and told me to come pick it up and blamed it on my TONNEAU COVER.
I took my truck to Applewood chev and they test drove it and with in 2 kms the service guy asked how long have I have the road noise problem. WOW. Applewood was able to get rid of most of the road noise. Take your car to Applewood, you will see what sevice is like from a great dealer.

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ang_raymond
10/22/2011 9:10:07 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Marco Piselli

My Review of Old Mill GM:
My experience began with a phone call asking about one car and from the beginning Marco was very kind and candid (something I very much appreciate). I went into the dealership which by no means was on my way home but just the opposite. I was impressed by his accomodating and courteous mannerism. I felt very much at ease with him, the process and now my car. Thank you Marco!!

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jasondate
10/9/2011 11:02:16 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Renee Bouery

My Review of Old Mill GM:
After finding the car I wanted on the internet I went in to view the vehicle. I was greeted with politeness, professionalism, a sense of humour, and excellent customer service by Renee Bouery (Sales Account Manager). As a result, I purchased the vehicle. Thank you very much Renee. I definitely plan on returning in the future and will deal with Renee and Old Mill once again!
Jason Date

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Jason resi
10/7/2011 11:57:46 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve gomes

My Review of Old Mill GM:
Steve was very helpful and knowledgeable. He took the time to Answer all our questions and make sure we were happy and comfortable. His expertise would make me return or recommend friends and family to him.

Thanks for all your help Steve. We truly appreciated it

Keep up the good work

Jason and Nancy Reis

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2012 buick enclave
10/3/2011 7:30:45 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Gomes

My Review of Old Mill GM:
Steve was so patient with all my questions and answered every single one, even after buying the vehicle all I have to do is call him up and he will help me. Great salesman and person.

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Reviews 11-20 >>