One month ago, I was interested i buying a new Toyota RAV4 from this dealership. I tried to call them to request an appointment but I didn't get a call back so I showed up in person unannounced. I dealt with a sales rep Thomas Richardson. He was pleasant enough for that day and we reached a deal and they were very apologetic about not responding to my initial phone inquiry. I made a deposit to Paul Dixon, a finance manager, and I provided to them all the info they needed for a credit check. I also made it clear to them that I wanted the car for sure... But I was undecided about whether to lease or finance. After numerous calls and practically hunting down these two gentlemen over the phone for a good 4 days, I was told that Toyota Canada had decided that I needed to pay down 8500 dollars in order to be financed. I found this shocking as I do not believe other "Canadians" are put though these stringent conditions and severe background checks. (Btw, I am a professional female African Immigrant with a good credit history and no debt so I wonder why I didn't get the advertised zero down deal???). So there I was ready to jump through their hoops and was willing to make that unusually high down payment since I was had decided I loved the car anyway. (Looking back I think that is ridiculous, how many Canadians have 8500 dollars to just tie down into a car?? Toyota Canada is %$#^) After the verdict of that down payment was delivered to me, it's like all the salesmen in the store and the finance manager suddenly disappeared. I felt like they were avoiding me?? I waited in their lobby for about an hour for someone to attend to me so that I could go ahead and give them my business and hard-earned cash. As numerous thoughts run through my head, I suddenly realised that they probably asked me to pay that money with the impression that I couldn't afford it and they didn't want to waste anymore of their time on me. To them, I was basically not business in anymore!! I had heard form other people that car dealers are always eager to close a deal but these gentlemen were certainly not eager to get my business. It was obvious why these salesmen were not really ready to attend to me. I mean which crazy business person purposefully ignores someone who is about to pay 8500 dollars to the unless of course they don't believe it's possible???
I miserably walked out of the Halifax Toyota O'reagans store that Tuesday evening at about 7.30pm (feeling insignificant and frustrated) and just happened to stop across the street at Hillcrest VW. I chose a 2014 VW Tiguan, (which was my second choice of car btw... I must have been crazy to choose the RAV4 as my first choice lol!) negotiated my price and left an hour later. And had my car ready by Wednesday evening and drove my brand new 2014 VW Tiguan away on Thursday. I have been enjoying new VW Tiguan and in hindsight, it's a much better car than the Toyota Rav4. In hindsight,I thank O'reagans for that poor customer service because I would have bought their car and been stuck with them. Bottom line, I would not recommend this car dealership to anyone and especially an visible minority immigrant because I feel I would have been treated better or taken more seriously if I was white and/or male. Period! I am very observant and I noticed how the other customers around me in their store were being treated and it made me feel %$#@%. Hillcrest VW handled me way better and I'm looking forward to dealing with them in the future.
Oh!! And by the way, I haven't even heard from Halifax Toyota O'reagans since I walked out of their store over one month ago??? Seriously!!! This proves my earlier suspicion... they didn't believe I was there to buy a car. I wonder how on earth they came to this conclusion?? I guess they just took one look at me and decided I was there to just pass time chatting them up and let them run my credit history. Very poor customer service indeed!!
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Paul Dixon and Thomas Richardson