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O'Meara GMC - Service Center

Thornton, CO

3.7
303 Reviews
Call Service Center (303) 301-2870

303 Reviews of O'Meara GMC - Service Center

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April 22, 2024

Ever since I picked up my vehicle I've been having problems I can't get ahold of my service advisor I've called every day I've left messages and no one has called me back More

by jolen1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annissa Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful 1
August 06, 2023

Showed up in the middle of vacation with a broken truck. I know they can’t always help everybody but they were there when I needed them. Amazing service thank you! More

by BLAMKIN86
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Annissa Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AZ
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Aug 08, 2023 -

O'Meara GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
August 05, 2023

Great service! They always do a good job when they service my vehicle. I always go to omera More

by Skwhitman94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annissa Medina
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

O'Meara GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at O'Meara GMC.

Helpful
July 29, 2023

Not satisfied with my service, I still hear the issue I took in for completely not satisfied! No communication I dropped it off Monday morning I had to call my self Wednesday at noon to see what’s the stat More

by albanita1995
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
technicians
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Aug 03, 2023 -

O'Meara GMC responded

Thank you for your review. We're sorry your visit didn't go as planned. Your review has been brought to the attention of management and a representative will be in touch with you. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
July 28, 2023

Annissa is amazing she is probably the best services rider you have and I’ve dealt with a few of them. More

by qrsfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annissa Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

O'Meara GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
July 16, 2023

Salesman was great financing was great. Only thing was I wish salesman and financing would’ve told me that my car went up from 37,000 to 50 something thousand after financing I probably wou More

by Joeymora58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Yeanoplos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annissa Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lagrange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gray Thompson, Jonathan Leonas
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Jul 17, 2023 -

O'Meara GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing O'Meara GMC!

Helpful 1
July 03, 2023

Very slow to complete work. Always later than promised. ANNISSA tries, but it seems the infrastructure at this dealership never improves. Constant turnover of service reps. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annissa Medina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2023 -

O'Meara GMC responded

Don, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. This issue will be brought to management, and a manager will be in touch.

Jul 04, 2023 -

Don responded

Since this response is public, I won’t leave my contact information. You can find me in O’Mearas database if you care enough to hear the rest. I doubt you will do that based on how poor the rest of your processes are. Including this one where you are asking for my contact information PUBLICLY!

Helpful
July 02, 2023

Took 7 days to diagnose and chgd me $189 for same diagnosis from another company that chgd me $0. More

by fletch9017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Axum?
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Jul 03, 2023 -

O'Meara GMC responded

Thank you for your feedback. We'd like to learn more. Can you reach out with your contact information so we can look up your service record?

Jul 03, 2023 -

fletch9017 responded

I was told they would not be able to get the part needed for 6 weeks. I needed the part before then in order to pass emissions and get my car re-licensed before 7/31. 9706857200

Helpful
June 28, 2023

Annissa was friendly and addressed my needs. The problem wasn’t fixed the first time but she promptly got my truck back into the shop to address the issue. The issue was resolved the same day. More

by mwarner700
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Annissa Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2023 -

O'Meara GMC responded

Thank you for your review and kind words for Annissa. We sincerely appreciate your business and hope you will give us another opportunity to serve you!

Helpful
June 17, 2023

I took my car to get the suspension checked and they didn’t do anything my car still asks to be checked from the same thing but yet they still made me pay even though they did not check what I asked and More

by Julian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Leonas
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Jun 19, 2023 -

O'Meara GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Julian, and if you'd be willing to give us some more detail, please send us a message with your contact information so that someone from our management team can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
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