North York Chrysler Jeep Dodge Ram Fiat

Excellent Customer Service After 4 cars I feel I can comment on this dealership with some authority. This visit was exceptional. I met Service Advisor Will for the first time. After 4 cars I feel I can comment on this dealership with some authority. This visit was exceptional. I met Service Advisor Will for the first time. His bright disposition started my day on the right foot. The last freak wind storm launched a branch onto my car and a couple of other issues. The damage is enough for me to wince every time I look at it but not enough damage to involve the insurance company. Will was very proactive. I did not want to spend a lot of money at this point. He provided a full quote including painting and also suggested he had a contact for paint-less dent removal as an option to reduce the cost. Now that is good customer service. I really connected with Will in this visit which I really appreciated. I'm one of those people who wants to feel good when having to make decision that involves a lot of money. Will made me feel confident the service decisions I made were the right ones for all correct reasons. More

I don't know how they do it.. A very busy dealership but they still manage to make you feel special with the attention they pay you. But most importantly they have the inventory an A very busy dealership but they still manage to make you feel special with the attention they pay you. But most importantly they have the inventory and the knowledge and do their best to accommodate. I would definitely recommend them. More

Prompt cheerful service In for oil change which was done promptly. Was provided coffee and a muffin and was offered a car wash. Very frieindly and responsive service. In for oil change which was done promptly. Was provided coffee and a muffin and was offered a car wash. Very frieindly and responsive service. More

Went above and beyond! After two failed attempts to get alloy wheels for my Renegade I was finally successful here. Two other tire specialty shops couldn't provide wheels t After two failed attempts to get alloy wheels for my Renegade I was finally successful here. Two other tire specialty shops couldn't provide wheels that would fit. Amy was able to locate a set that did fit, and their technician balanced them properly despite limited clearance. I am very happy. Thanks again. More

Unique, Convenient and Easy Krystyna Black's Customer Services skills is worthy of a mention. Despite being busy she dealt with each customer very courteously and with patience. Krystyna Black's Customer Services skills is worthy of a mention. Despite being busy she dealt with each customer very courteously and with patience. She also took the time to explain the details with regard to my vehicle The other staff at the dealership were also very friendly and helpful. The service to my vehicle was beyond great. The shuttle service was busy too but they provided me with Uber so I was not held up at the dealership and brought me back to pick up my vehicle as scheduled. The cup of coffee and a muffin was like icing on the cake. Thank you North York Chrysler and Krystyna Stephen More

My First maintenance visit I was satisfied with my visit today. Very friendly and helpful staff. Took me to a Fairview Mall while I waited for the car to be ready. I was satisfied with my visit today. Very friendly and helpful staff. Took me to a Fairview Mall while I waited for the car to be ready. More

North York Chrysler Service The person who helped me, Krystina, was great and the service was excellent. Very quick and thorough, I didn't have to wait at all and I got a free ca The person who helped me, Krystina, was great and the service was excellent. Very quick and thorough, I didn't have to wait at all and I got a free car wash! More

Inconvenient I got my car serviced in mid-April and was told that two parts needed to be ordered. A week or so later, I received a call saying that one of the part I got my car serviced in mid-April and was told that two parts needed to be ordered. A week or so later, I received a call saying that one of the parts had been received. I asked the person to check in to see if the other part had been received and I was told it had. I then scheduled an appointment 2 weeks later to get my car serviced. After dropping my car off and waiting for 8 hours, I received a call indicating that the second part needs to be ordered and that my car will not be ready until the next day. I explained that the dealership should either cover a rental or my Uber receipts for the next day since I was expecting to have my car later that evening. I was told I could only rent a car from the dealership (which is quite far from my house) since they charge $35/day and they refuse to pay more. Eventually, the dealership offered to have the car prepared for 8:30am and to pay for an Uber to pick me up from my house. This back and forth negotiation took another 40 minutes of my time. All of my experiences at this dealership to date have been negative and I would not recommend purchasing a vehicle from here. More

Great service! The servicing stuff was very professional and friendly; the waiting time was shorter than the estimation. Free coffee and muffin was a nice gesture b The servicing stuff was very professional and friendly; the waiting time was shorter than the estimation. Free coffee and muffin was a nice gesture by the North York Chrysler. The adviser, William Wilkinson, made the whole process of updating transmission software easy to understand and the service was free! More