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Norm Reeves Hyundai Superstore - Service Center

Cerritos, CA

4.6
747 Reviews
Call Service Center (562) 353-4062

747 Reviews of Norm Reeves Hyundai Superstore - Service Center

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May 05, 2024

Always able to get an appointment within a week if necessary.No problem and the time that I ask for. More

by Gordonml831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
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Helpful
May 04, 2024

This dealership has the most professional employees. They are knowledgeable and courteous. They always reach out and update the customer throughout the whole process. Always accessible and answer any More

by Klm9939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Jaber
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Helpful
May 04, 2024

The service was nice n easy especially if you have an appointment. Did a good job More

by Dollemma12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
gary O.
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Helpful
May 03, 2024

it was excellent service with very nice people. they made it easy, i was in and out. More

by Christiansalzerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jayden, candice
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May 04, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us and that our team made your car-buying process easy. We appreciate your business and hope to see you again in the future!

Helpful
May 03, 2024

Tbh it was horrible went in for an appointment didn’t have me on the schedule when I clearly made an appointment.. then they said it would be a 3 what for an oil change!!! Do what’s the use of an appoint More

by michaelle.chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hemanshu. Bagga
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Norm Reeves Hyundai Superstore responded

We're sorry to hear that you had a negative experience with our service department and we will work to improve this. If you would like to discuss your experience further, please contact me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

Helpful
May 03, 2024

Staff was amazing, professional and accommodating! Thank you Enrique and Ethan, we appreciate all of your help. More

by Ariv8547
Recommend Dealer
Yes
Employees Worked With
Enrique and Ethan
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May 04, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! Enrique and Ethan will be thrilled to hear about your positive experience. We're here whenever you need us!

Helpful
May 03, 2024

There should be a loaner car. Rides for Both of the ways should be provided More

by Sueyou99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hemanshu. Bagga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your feedback with us. We appreciate your suggestion for loaner cars and transportation services, and we'll definitely take it into consideration as we strive to enhance our customer experience.

Helpful
May 02, 2024

From scheduling my appointment to arriving and waiting, the whole experience was smooth. Communication about when the car would be ready was easy as well. More

by Naomi.Marcussen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Ramos
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May 04, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for choosing [Your Dealership Name]! We're thrilled to hear about your smooth experience from start to finish. Providing clear communication and a seamless service is always our top priority. We look forward to serving you again in the future!

Helpful
May 02, 2024

Communication was great and my vehicle was repaired as agreed with no discrepancies. Thank you for taking care of me. More

by Benlopez6302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique
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May 04, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with us. If you ever need anything in the future, don't hesitate to reach out. Safe travels!

Helpful
April 30, 2024

The staff were helpful honest and when asked to contact me with updates throughout the day the system was great. More

by My1946plym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Jaber
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May 01, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your positive experience! We're thrilled to hear that our team provided you with helpful and honest service, and that our communication system met your expectations. We appreciate your feedback and look forward to serving you again in the future.

Helpful
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