Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nor-Lan Chrysler Dodge Jeep Ram
Grande Prairie, AB
251 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
251 Reviews of Nor-Lan Chrysler Dodge Jeep Ram
October 21, 2016
Great experience for the second time I just love hanging around at Norlan. Friendly yet Profesional workers. They do their best to satisfy my needs. I will totally go there again and I just love hanging around at Norlan. Friendly yet Profesional workers. They do their best to satisfy my needs. I will totally go there again and again . More
by Noura
Employees Worked With
Shane Whittaker
October 16, 2016
Enjoyable, friendly, good customer service Took the time to listen and found what I was looking for. They worked hard to get the price I was looking for. Thank you Took the time to listen and found what I was looking for. They worked hard to get the price I was looking for. Thank you More
by Fender62
Employees Worked With
Lucas Johnson
September 30, 2016
Service practices are abusive to customers. Norlan offers the no appointment / appointment ....which means that even though you make an appointment for vehicle service, the Service Department re Norlan offers the no appointment / appointment ....which means that even though you make an appointment for vehicle service, the Service Department requires the vehicle be dropped off in the morning and keep there for the entire day. This policy prioritizes the interests of the company and ignores the interests of the consumer. They appear to be incapable of prioritizing the workload and returning vehicles to customers in a timely fashion. Their methods are best described as disorganized confusion, customer vehicles are parked in their yard for 5 or more hours waiting for the service department to figure out who gets service next. Management is singularly responsible for these self serving procedures and complete lack of decision making leadership. No complaint about the work provided, just the frustrating impractical performance of administration in making this consumer experience enraging! Bought a new Jeep last year and have been consistently frustrated in arranging to borrow a vehicle for the day. If asked when booking appointment, response is can't predict how many will be available next day. If you ask after arriving before shop opens, they are somehow all loaned out. Know of individual who purchased second hand vehicle who rated a loaner, while I have been turned down repeatedly. A dealership with no concept of Customer Service! More
by Consumer Experence
Employees Worked With
Kim Robinson .. service advisor
September 23, 2016
Helped me when others couldn't Thanks John and Lucus I have now bought my 3rd vehicle through these 2 guys and as long as they are both there and I live in G.P. I will continue dealing through Nor-lan. J I have now bought my 3rd vehicle through these 2 guys and as long as they are both there and I live in G.P. I will continue dealing through Nor-lan. John thanks again for getting it done and welcome back More
by ed69
Employees Worked With
Lucus and John
September 20, 2016
fast efficient and friendly Came into dodge looking for a lower payment and a newer vehicle Jordan was able to find something that I wanted made it work price wise and had the ve Came into dodge looking for a lower payment and a newer vehicle Jordan was able to find something that I wanted made it work price wise and had the vehicle the next day. Highly recommended dealership service is great and Jordan went above and beyond to meet my needs awesome service and vehicle selection. More
by dodge91
Employees Worked With
jordan brausse
September 08, 2016
Amazing This dealer ship and the people in it are amazing they nice and not pushing always professional they always help with any extra questions or concerns This dealer ship and the people in it are amazing they nice and not pushing always professional they always help with any extra questions or concerns can't be beat More
by Christoffer999
Employees Worked With
Cody
September 07, 2016
great service saw a truck that interested me on the norlan web page and contacted shane about it. went to the dealership and met with shane and drove away the same saw a truck that interested me on the norlan web page and contacted shane about it. went to the dealership and met with shane and drove away the same day in my new truck. great service and shane was very helpful and knew the answers to my questions. contact shane if you are in the market for a vehicle and you will be glad you did! More
by lewis40
Employees Worked With
dave gushue, Shane Whittaker
September 01, 2016
Service was great Brought my Ram diesel in get a minor but difficult to diagnose fixed. Carol in service went above and beyond, got my truck in same day, and pushed to Brought my Ram diesel in get a minor but difficult to diagnose fixed. Carol in service went above and beyond, got my truck in same day, and pushed to find an answer. Was very impressed by her level of care and will be using her exclusively on a go forward basis! More
by LHRam
Employees Worked With
Carol
August 27, 2016
Awesome Service! Shane was by far the best salesmen. Wasn't pushy, like typical Grande Prairie car salesmen. I first emailed Shane regarding an add on their website. H Shane was by far the best salesmen. Wasn't pushy, like typical Grande Prairie car salesmen. I first emailed Shane regarding an add on their website. He responded almost right away to setup a time to test drive. The whole process, from sales to finance, was made very simple and painless. One thing about Norlan, was they advertised the prices of their vehicles, unlike most dealerships in this town! More
by Meghan21
Employees Worked With
Shane (Sales) and Kim and Chrissy (Finance)
July 29, 2016
On the ball Shane is probably the only sales rep ever to be on duty after hours. I sent out quite a few emails and he was the only one to get back to me right awa Shane is probably the only sales rep ever to be on duty after hours. I sent out quite a few emails and he was the only one to get back to me right away answered my questions without the usual BS you get from some salesman. Her was straight forward honest and ready to deal with and made coming to a deal that met my expectations relatively easy. Dave in finance did a great job getting a great rate for me on my car loan, was very professional and easy to work with. I'd also like to say that they also seem to have adopted the low pressure sales model similar to what Ford is doing very refreshing More
by Chris Lirette
Employees Worked With
Shane Whittaker, Dave Gushie
