NewRoads Mazda

Satisfactory It was awesome when Curtis brought the car to my home so that I could test drive it. In this COVID world, this dealership went above and beyond conta It was awesome when Curtis brought the car to my home so that I could test drive it. In this COVID world, this dealership went above and beyond contactless service. The unfortunate part though is I would likely not use them again because after I decided not to buy the car , and even before seeing the car I told them that I was unsure about making a purchase at this time so didn't want to waste their time, I have not heard back from them at all. I told them to keep looking for me for my price point etc. and one would think they would email me back and say sorry this didn't work out for you but I can send you listings of what might be in your price range when something used comes in. They are not busy right now so I think this would have been good customer service. Other than this, all my questions were answered. Curtis is a good sales person. More

Little guy always looses Bought my vehicle at Dave Wood Mazda and paid for a Lifetime Oil Card. This dealership is now NewRoads Mazda. I went there today and I was told that t Bought my vehicle at Dave Wood Mazda and paid for a Lifetime Oil Card. This dealership is now NewRoads Mazda. I went there today and I was told that they were going to charge me for the oil change. When I heard that, I was surprised and felt really upset. I was told that the only way they would honour the card would be to have my car serviced here. Since I don't service my car here, I'm out of luck! My issue is not with the service techs but with the management. I called the manager and got nowhere. He told me that I had not signed a contract with NewRoads, but rather with Dave Wood. I called Mazda Canada and was told that my issue is with the dealership. It's sad that the new owner doesn't honour the contracts of the previous owner. Everything is great when you buy the vehicle, but after nobody seems to care. I've owned two Mazdas, but will be looking at a different brand. More

Truthfully in confident answered to all of my questions. ...........Helpful and nice people........ I will definitely come back when I need to to buy some vehicle from the dealership ...........Helpful and nice people........ I will definitely come back when I need to to buy some vehicle from the dealership More

The team at NewRoads Mazda gets a 5 🌟 star customer service rating. Thanks to Curtis, Aaron Jesse & everyone else. Best car buying experience for me. service rating. Thanks to Curtis, Aaron Jesse & everyone else. Best car buying experience for me. More

A great visit, very knowledgeable and engaging sales professional. We were checking out the CX 9. We are still researching a number of vehicles but left with a very positive impression professional. We were checking out the CX 9. We are still researching a number of vehicles but left with a very positive impression More

Always a fantastic experience when I visit. I will always purchase my cars from here. We were working on my 3rd Mazda purchase. Thank you New Roads Mazda for taing care of your people, it truly goes far. purchase my cars from here. We were working on my 3rd Mazda purchase. Thank you New Roads Mazda for taing care of your people, it truly goes far. More

Lorenz was awesome with helping me get my new Mazda 3. Super nice and very helpful, really took the time to show me around the car and how everything works. Super nice and very helpful, really took the time to show me around the car and how everything works. More

Great Service I want to thank Cecily for the amazing service that she continually provides to me and my husband. We continue to buy our cars from Mazda because of I want to thank Cecily for the amazing service that she continually provides to me and my husband. We continue to buy our cars from Mazda because of the service that we receive. I can contact Cecily to schedule an appointment and she wants to know what is convenient for me and not vice versa. I am always welcomed with a smiling face. I have never had an unpleasant experience and many thanks for that! More

Great customer service. Fabian was very well informed on the CX-5 that we test drove. He pointed out many of the safety features for the car, and provided some good feedback on the CX-30. We appreciate Fabi the CX-5 that we test drove. He pointed out many of the safety features for the car, and provided some good feedback on the CX-30. We appreciate Fabian's input. More

Great service, as always. I always know what I'm coming in for with no surprises. Everyone there is friendly and the services never take too long! in for with no surprises. Everyone there is friendly and the services never take too long! More