My Review Of NewRoads Chevrolet Cadillac Buick GMC:
Quite simply the best car sales experience we have ever had in over 25 years. Neither my husband nor I are comfortable with slick, high pressure, in your face sales tactics so purchasing a new vehicle is not one of our favorite activities (apologies for the stereotype). From the time we walked on to the lot, we knew that the New Roads experience was different. We were permitted to browse privately at a variety of makes/models of cars. Once through the doors Jason let us know that he was there for us when we were ready for him. He was very responsive to our needs even when it was clear that we had a bit more comparing to do; and when we were ready to make the deal, he was there to make it happen in the best way possible for us. It has been our past experience that it is typically us who will have to jump through any hoops/work the hardest to wrap up all the trailing pieces of the auto deal (multiple calls to follow up on deal status, resolution of any conditions of sales, receipt of temporary insurance slips and/or purchase of plates) but not so with New Roads. Everything was handled quickly, accurately and professionally...and on our behalf! Even the transitions between sales, financing and contract signing was handled smoothly and pleasantly and it was clear that the entire team had but one focus, the experience we were having at their dealership. Yes, selling cars is 'what' they do, but ensuring that their customer's needs are fully met and that we feel highly satisfied throughout the entire interaction is 'how' they do it. New Roads....You had us from 'hello'.
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