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1,099 Reviews of Napoli Indoor Kia - Service Center
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June 01, 2024
Courtney, my service advisor, and Ruben, the service manager, both went above and beyond to help my get my car back on the road the Friday before the Memorial Day holiday. I showed up hours later than manager, both went above and beyond to help my get my car back on the road the Friday before the Memorial Day holiday. I showed up hours later than Courtney had me scheduled for but one of their techs agreed to stay late on a holiday Friday to help me. This is an amazing group of people working the service department at Napoli in Milford ct. They are not my regular dealership but I think I should reconsider that decision and start having their service department take care of all my Kia vehicles. More
by RETRORIDER
Verified CustomerEmployees Worked With
Other Employees :
Courtney Esposito
Helpful May 30, 2024
Went for an inspection, everything passed. Pulled off and noticed the car started to stall, wouldn’t pick up speed, a burning smell. Took it back and now they said it the breaks. Which I don’t Pulled off and noticed the car started to stall, wouldn’t pick up speed, a burning smell. Took it back and now they said it the breaks. Which I don’t understand. My car was working fine when I bought it in More
by HEADLILLYINCHARGE
Employees Worked With
May 30, 2024
I had my Kia Sportage 15000 mile service done this week. My appointment went as planned, I was kept updated with a video of the service. The waiting room is clean and comfortable and Marissa, my service wri My appointment went as planned, I was kept updated with a video of the service. The waiting room is clean and comfortable and Marissa, my service writer was pleasant and walked me to my car when completed. I was very satisfied with everything. More
by nmacero
May 30, 2024
Extremely friendly . Very helpful . Hard workers . Get the job done right . I appreciate them all. Thankyou Jen and the mechanics at Kia of Milford . Very helpful . Hard workers . Get the job done right . I appreciate them all. Thankyou Jen and the mechanics at Kia of Milford . More
by Lize
Employees Worked With
May 26, 2024
they are very good customer service ,kind and very helpful, simple and care about your need nothing to say wrong about them helpful, simple and care about your need nothing to say wrong about them More
by SANJAYKHONA
Employees Worked With
May 24, 2024
Very accommodating. Made sure I knew what needed to be done and how much it would cost Made sure I knew what needed to be done and how much it would cost More
by PLASKOWSKI0
Employees Worked With
May 23, 2024
I love it here. Everyone’s so kind and helpful! They meet the needs of my Kia and answer all of my questions and concerns. (: Everyone’s so kind and helpful! They meet the needs of my Kia and answer all of my questions and concerns. (: More
by kalaallen
Employees Worked With
Other Employees :
Kelsey Zdep
May 22, 2024
The recall service was completed in the amount of time I was told it would be. However the customer service rep was very rude, not only to us but to another customer and co worker. When working with people was told it would be. However the customer service rep was very rude, not only to us but to another customer and co worker. When working with people you can’t be so unpleasant. I’ll definitely take the long ride to Wallingford from Shelton next time. More
by mike
Employees Worked With
May 17, 2024
Their customer service is fantastic. and willingness fo please the customer is fantastic and not paralleled. and willingness fo please the customer is fantastic and not paralleled. More
by Bill Perugini
