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Napoli Indoor Kia - Service Center

Milford, CT

4.5
1,084 Reviews
Call Service Center (203) 783-5850

1,084 Reviews of Napoli Indoor Kia - Service Center

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May 10, 2024

Great job checking in the vehicle. Pictures were taken video sent after surfacing. everyone is so pleasant and nice there More

by debhernandez79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 06, 2024

The service communications. Including the videos from the technicians are first-rate. Service writer friendly and helpful. More

by rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Report | Print
May 07, 2024 -

Napoli Kia responded

We're delighted to know that you found our service communications and technician videos helpful at Napoli Kia. Our team is always here to provide friendly and efficient assistance. Thanks for your review!

Helpful
April 30, 2024

Jennifer Rios was kind, understanding and caring. She has great customer service skills and I will recommend her . More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
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May 01, 2024 -

Napoli Kia responded

Hi! We're delighted to know that Jennifer provided you with such a positive experience at Napoli Kia. Your recommendation means the world to us! Thank you for your kind words and support.

Helpful
April 29, 2024

Prompt efficient system for vehicle service. Very positive experience. Thanks owed to mechanic and service advisor Marissa. More

by BobHe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Apr 30, 2024 -

Napoli Kia responded

Hi Bob, we're glad to know you had a positive service experience with Marissa at Napoli Kia. We look forward to serving you again! Have a great ride!

Helpful
April 27, 2024

Great service! Very friendly and courteous customer service! Will not hesitate to schedule there again. More

by GARRLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Napoli Kia responded

We're glad to know you had a great experience with our team at Napoli Kia. We look forward to seeing you again next time!

Helpful
April 26, 2024

One of the best service centers I have gone too. Their customer service is excellent. Thank you personally to my service advisor Jen Rios. She was understanding, helpful and caring. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
Report | Print
Apr 29, 2024 -

Napoli Kia responded

We're delighted to know that you had a great experience with Jen & the team here at Napoli Kia! We look forward to serving you again in the future!

Helpful
April 25, 2024

They are a professional team. I like the video review with the mechanic. Very good diagnostic More

by Anna D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Napoli Kia responded

Anna, thank you for the wonderful feedback about your recent experience with our Napoli Kia team! We hope we can be of service to you again in the future!

Helpful
April 24, 2024

Great service with a friendly group of service personnel. Have been using them for 5 yrs or more. More

by BOBKNDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Napoli Kia responded

We really appreciate you taking the time to leave Napoli Kia this awesome review, thank you!

Helpful
April 21, 2024

You did what I requested in a timely and fully professional manner. You will continue to have my business. More

by royfuchs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Napoli Kia responded

We're glad to know we met your expectations and appreciate the positive feedback! We look forward to continuing to serve you here at Napoli Kia!

Helpful
April 20, 2024

I was very pleased with the service I received on my vehicle. I will chose this dealership for future service on my car. The service staff I spoke to was very friendly and knowledgeable of the service More

by ouidamt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Santos
Report | Print
Apr 22, 2024 -

Napoli Kia responded

We're so glad to know you had a positive experience with our service staff at Napoli Kia! Your kind words are greatly appreciated and we look forward to assisting you in the future. Safe travels until then!

Helpful
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