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Naples Acura - Service Center

Naples, FL

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27 Reviews

27 Reviews of Naples Acura - Service Center

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April 12, 2024

Ross Levy, the General Manager at Naples Acura, ensures exceptional customer service. His warm demeanor and commitment to excellence create an inviting atmosphere for every visitor. Whether you’re explorin More

by Monthly Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uriel
Apr 15, 2024 -

Naples Acura responded

Thank you for your accolades and for trusting your vehicle to us for your service needs! Ross is amazing and very customer focused. He has a keen eye for an exceptional customer experience and works with his team on achieving this goal with every customer visit.

January 15, 2024

Only got a quote from Larry at this time. He was very responsive with my request which I appreciated a lot. Will make an appointment for said service in the very near future. More

by chengr99
Recommend Dealer
Yes
Employees Worked With
Larry Surman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Naples Acura responded

Thank you for your feedback and for the 4 stars. Larry is a straight shooter and tries to earn your business every time you visit our dealership.

July 16, 2023

It was such a pleasure working with Francesca, she is honest and straightforward and knows her cars. She is very personable and easy to work with. She made the buying experience so smooth. I will definit More

by Great Experience
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marianne Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francesca Fortin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve (service)
Jul 17, 2023 -

Naples Acura responded

Thank you for your review and for your purchase! Francesca is very personable and a pleasure to work with. She knows the process and can help her customers to get through seamlessly. Thank you for being part of the Naples Acura family!

May 09, 2022

Service is fantastic, anytime you need them. Larry Surman is simply the best there is More

by Dave J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Surman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Naples Acura responded

Thank you Dave! Glad you had such a great time.

Jun 10, 2022 -

Naples Acura responded

Awesome to hear Dave, come and see us again!

July 24, 2021

Very friendly and accommodating! Definitely made my first time buying a car an easy task. He made the 2 hour drive from West Palm Beach to Naples worth it! More

by Rudnie93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marianne Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Naples Acura responded

First of all, thank you for taking the trip in to see us. It's sounds like it was worth the ride. We appreciated the kind review, and hopefully we can earn your business again in the future. Enjoy your new vehicle! Best Regards, Naples Acura "Delivering the Car and the Experience!"

October 31, 2020

Honest, sincere and polite are only a few words to describe Larry. Will service my vehicle at Naples Acura as long as he is an employee at this location. More

by Monthly Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Surman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Naples Acura responded

Monthly Customer, Thank you for taking the time to share your experience with us and allowing us to earn your business. It is wonderful to hear that you've established a great relationship working with Larry. We look forward to seeing you for your next service appointment! Best Regards, Naples Acura "Delivering the Car and the Experience!"

July 28, 2020

Purchase of our end of lease 2018 RDX After deciding to purchase our 2018 RDX advanced all wheel drive model with 14,500, and keep it in the family, we wanted a review of warranty options. More

by icdc65 Gun Ingrid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marianne Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Surman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Naples Acura responded

Icdc65, Thank you for taking the time to share your experience with us and for allowing us to earn your business. Congratulations on buying out your lease! We'll be looking forward to seeing you in the future! Best Regards, Naples Acura "Delivering the Car and the Experience!"

June 11, 2020

This experience was amazing, I came in and they immediately helped me get to my Sales Person which was Omar Gonzalez. Omar assisted me every step of the way, spent hours with me trying to figure ev More

by Alcequiezgabby
Recommend Dealer
Yes
Employees Worked With
Omar Gonzalez JR
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

Naples Acura responded

Alcequiezgabby, Thank you for taking the time to share your experience with us and for allowing us to earn your business. Congratulations on your new car! It is wonderful to hear that Omar took the time to lead you through the purchase step by step to get you into your perfect car! We hope you are enjoying your new car and hope to see you again! Best Regards, Naples Acura "Delivering the Car and the Experience!"

March 30, 2020

I was very indecisive about getting a new car because I wanted it to be the perfect one for me. I just recently graduated and I wanted to invest in something I was going to love in the long run. Thanks to More

by am.stephenson03
Recommend Dealer
Yes
Employees Worked With
Marianne Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Guerrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Gonzalez JR
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Naples Acura responded

Am.Stephenson03, Thank you for taking the time to share your experience with us and for allowing us to earn your business. Congratulations on your new car, it's great to hear you found the perfect car and enjoyed working with Omar, Marvin, and Marianne along the way! We hope you are enjoying your new Acura so far, and we'll be looking forward to seeing you again. Best Regards, Naples Acura "Delivering the Car and the Experience!"

October 14, 2019

The best experience! I had the pleasure of meeting Matt when I stopped for a engine light on diagnosis on my VW Beetle. I was greeted by him and was fully explained to me More

by Farhadb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Belloff
Oct 17, 2019 -

Naples Acura responded

Farhadb, Thank you for taking the time to share your experience with us and for allowing us to earn your business! It is so great to hear that Matt & team were able to get your engine light issue resolved quickly and got you going on your way. We'll look forward to seeing you again, but hopefully not for any other problems! Best Regards, Naples Acura

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