Morong-Falmouth - Service Center

Excellent service by Javier, the service advisor as well as the mechanic, they had us in and back on the road in 1.5 hours . Saved our vacation, lucky we broke down near Morong Falmouth. as the mechanic, they had us in and back on the road in 1.5 hours . Saved our vacation, lucky we broke down near Morong Falmouth. More

I arrived for my appointment on the wrong day, Dwight was so very kind to offer to fit me in. He had a great, positive, kind attitude. I am beyond grateful that he fit me into the schedule despite it being t so very kind to offer to fit me in. He had a great, positive, kind attitude. I am beyond grateful that he fit me into the schedule despite it being totally my fault arriving on the wrong day More

If I could give negative stars, I would. We have been waiting for parts for a warranty turbo repair for our GTI for over 18 months. Finally, after no contact from Morong, I called schedul We have been waiting for parts for a warranty turbo repair for our GTI for over 18 months. Finally, after no contact from Morong, I called scheduled an appointment for 9/28/23- which was several weeks out. When I got there, on 9/28, I was told there was no record of an appointment, but they would "try to work it in". Weeks went by with no contact, so I stopped in, and was told there had been new hires in the Service Dept and Dwight would be handling my repair. I have had to badger him about the status, and have not had any luck getting answers, other than the part was ordered and would be in on 11/17/23, and I would be contacted immediately upon the arrival. It is now 12/4/23 and I am still waiting. I have also gotten the runaround on the warranty for the leaking moonroof, which has caused other problems in the car. I am not a complainer, but this is ridiculous. And, I've been without a car for over a year. NO offer of a loaner, even though it's a warranty item that made the car not driveable. More

The service was 5 stars 🌟 🤩 The car is still in a very good condition and the price was just less expensive. very good condition and the price was just less expensive. More

Had the worst experience here in decades. First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule throug First had trouble scheduling a 40K service for my leased Macan. Website and phone numbers with old and incorrect data. Could not even schedule through Porsche app. Finally got appointment and received multiple email reminders. Dropped it off on scheduled day and time and a shuttle ride to work. At 4pm that day, I had not received an update or arrangement for pickup back to dealership. I had to call several times, no answer. Finally spoke to Tyler who said Payson was checking status. They said the car should be done by days end and they would let me know if there were any concerns, completion status and payment authorization. We agreed I would pick up after hours. Arrived to pick up and vehicle was not in the location they said it would be. I never heard back about the car and to get authorization to pay. No paperwork was left in the car. I expected a call the next day to go over the findings and pay the bill. 4 days later, I attempted to email Payson, the Porsche service manager. I could not find his email information on their website. I emailed Matt who is the general manager. He responded in a matter of hours while on vacation outside the US and said he would address it. Since It was a weekend, I expected contact Monday morning. At 2pm Monday, I received a voicemail from Payson. No apology, just said he would email me my paperwork that afternoon and left his phone number. It’s now Tuesday and I do not have an email. At least my credit card has not been charged. Beyond frustrating. Attention to detail. Customer service. Saying you are sorry and that’s not how you want to treat customers. I did not get that from Payson. However, Matt and Parker Sowles were extremely responsive, apologetic and worked hard to rectify the situation. I am confident now they are working hard to improve the customer experience so i am hopeful for my next visit. Thank you! More

Taylor is exquisite and offers her role an extraordinary skill set. Ea time I interact with this dealer that her involvement accompanies I'm faced with efficiency, direct knowledge, kindness, and a positive skill set. Ea time I interact with this dealer that her involvement accompanies I'm faced with efficiency, direct knowledge, kindness, and a positive end result. She certainly is a beneficial representative to her dealer group!!! More

Brought my R8 in for service for the first time at Morong Audi in Falmouth its sort of like boarding a plane you just reside yourself to trust the pilot and aircraft and relax. There was an all points inspec Audi in Falmouth its sort of like boarding a plane you just reside yourself to trust the pilot and aircraft and relax. There was an all points inspection of the car along with the requested service... It begain when i drove into the service dock area I was greeted by two attendants very freindly, polite and courtious... They directed me into the service desk again greeted warmly again they answered my questions and I was escorted to a waiting area that was very confortable with Wifi ( able to continue with my work) had a great view of a 2021 S4 which is fairlly priced ... All when well the estimate I was given was spot on my car taxied around to the lounge ( if you will) where I was waiting and off I went ... I highly recommend this Dealership and their Service department for outstanding customer service and attention to detail... I don’t recall their names sorry however, everyone I came in contact with had a smile and asked if I needed anything ... More

Alyssa was outstanding. Really knows her stuff and got me in and out promptly for an alignment. She’s a true professional. Really knows her stuff and got me in and out promptly for an alignment. She’s a true professional. More

Awful customer service. All aims are to get you to pay whether under warranty or just after. Endless claptrap jargon to get you thinking you need to pay more. Awful experien All aims are to get you to pay whether under warranty or just after. Endless claptrap jargon to get you thinking you need to pay more. Awful experience on every occasion I brought my new vehicle to be serviced. Never again! More