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Moore Buick GMC - Service Center

Jacksonville, NC

4.8
1,314 Reviews

1,314 Reviews of Moore Buick GMC - Service Center

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May 16, 2024

Great customer service from Dakota. Maintenance on my truck was done in a timely manner. More

by john_thrash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Johnson
May 16, 2024

The technician was thorough and made sure the steering issue was addressed. The tech also asked how we wanted the brake integration to be setup in the truck. That was nice. I could see other service cente More

by jlarose1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

It is always a pleasure to come to Moore Buick to have my car serviced. They are professional and friendly. More

by cwplageman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen
May 15, 2024

Fred, Henry and Wayne were absolutely AMAZING. We weren’t pressure. They LISTENED to what we were looking for and went above and beyond to make sure we could drive away with the model we have had More

by kmurphy9199
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paul Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Pohlman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Franklin
May 14, 2024

Next time tell service dept not to try scamming me on inspection of a 91 Sierra! Develop a bad rep for no incentive. Not smart. They should've known a 33 year old truck didn't require an inspection. Abso More

by marine05252003
Recommend Dealer
No
Employees Worked With
Don't really remember individuals but it was center console
May 15, 2024 -

Moore Buick GMC responded

It is disappointing for us to hear that your experience was anything less than great. Here at Moore Buick GMC Truck, INC., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (910) 378-0190 to discuss ways we can better serve you in the future.

May 13, 2024

Dakota and Jen were so helpful and knowledgeable. They clearly kept us updated with the process. 10 out of 10! More

by allwallin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Moore Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.

May 10, 2024

Moore is always a positive experience. The nicest most experienced people. I only go to Moore for all my services. More

by cwplageman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Moore Buick GMC responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2024

As always service was great and quick. Came in for an oil change and asked them to check brakes. Brakes were fine but was told we will need to replace 2 tires soon. I'm glad they were o More

by BIGSEAMUS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Moore Buick GMC responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 09, 2024

Great service, repairs done in a timely manner and no unexpected charges or fees. Would definitely recommend. More

by FULCRUMBUILT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Moore Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!

May 07, 2024

The Service Department resolved all of my vehicle maintenance issues and got everything repaired in the same day. The Service Department Staff was polite and professional and treated me respectfully More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Moore Buick GMC responded

Joe, we're happy you found our staff to be so supportive during your experience here at Moore Buick GMC Truck, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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