Mississauga Volkswagen

Their sales manager, Adrian Shum, refused to negociate on price but was naive enough to force sale me 4 useless service packages that would add $200 to my monthly payment. One of them was a rust proofing mod price but was naive enough to force sale me 4 useless service packages that would add $200 to my monthly payment. One of them was a rust proofing module. Keep in mind that VW has a 12 year warrenty for rusing. In the end he offered to keep my monthly payment the same, but add 6 more month to my pay period. When rejected, he dared to ask me WHY. Their services were never friendly and were of very low quality under the supervision of their service manager, Claudio Spatola. This person will subjectively quote you different prices for the same body work at different times. While other dealership takes about 30 to 45min for a oil change and washs the exterior, Mississauga VW takes well close to 1 hour and doesn't bother to wash your car. Their labour rate is very high. That's the reason they charge well over $100 for an oil change. Volkswagen Canada has decent Customer Relations dept. Any complaints can be filed from the following link. http://www.vw.ca/en/tools/navigation/footer/contact_us.html More

Friendly, but VERY inexperienced sales person, who seems to be afraid of his managers. Every little thing we asked them to do (and nothing of our requests was 'unreasonable' or ridiculous, e.g. repair a chi to be afraid of his managers. Every little thing we asked them to do (and nothing of our requests was 'unreasonable' or ridiculous, e.g. repair a chip in the windshield - which is after all a safety issue...!) was a big deal and we had to fight for! They didn't even want to give warranty on the performed repairs (again, such as windshield), and they apparently also have no dealership warranties for at least 30 days, which I thought are pretty common. There was absolutely no room for negotiation with them, they apparently had potential customers walk away because of $200... It took them almost 4 weeks to do three minor repairs to do ( buffing out two stone chips, repairing the windshield and fix a deep scratch in the leather seat). I could go on with a lot more, but they wasted enough of our time! My recommendation: don't go there - other dealership have the same VW... Worst buying experience I ever had, I just hope the car will be fine. This ordeal took all the excitement about getting a new car! Someone from VW headquarters should go to Mississauga VW and have a closer look at this dealership! I wish I would have read some of the reviews before I went there, that would have saved me a long drive and some tough weeks! More