Midland Honda

A sincere thank you to John Musicco at Midland Honda. Last week I bought my first Honda vehicle (2021 CR-V Sport) and was fortunate to have John as my sales rep. When I picked the vehicle up a few days Last week I bought my first Honda vehicle (2021 CR-V Sport) and was fortunate to have John as my sales rep. When I picked the vehicle up a few days later, John was very thorough reviewing all the technical features with me and even took the time to link my phone and helped to enter some of my most frequently called numbers. I was treated (before and after sales) as though I had bought the most expensive vehicle on the lot. Also would like to thank Rocco, Christian, and Josh for their professionalism. So... to anyone planning to buy a vehicle, new or used, I highly recommend John at Midland Honda. Lynn R. More

Dealt wirh shania over the phone to make a deal on a used car they have Yikes this girll is a liar and scammer of a salesperson along with this dealership car they have Yikes this girll is a liar and scammer of a salesperson along with this dealership More

Very friendly, excellent service! My salesman, Grayson was very helpful during my test drive, explaining in detail my new car purchase! And Christian was very helpful going over the f My salesman, Grayson was very helpful during my test drive, explaining in detail my new car purchase! And Christian was very helpful going over the fine print! And Tyler, the general sales manager was very nice, good visit, can't wait to get my 2018 Honda Civic! More

Changed price of SUV on Car Guru and Marketplace. 10 min after I talked to them, said it wqs an error Then they asked for a 1k deposit for them to give me a quote Very suspicious business practice 10 min after I talked to them, said it wqs an error Then they asked for a 1k deposit for them to give me a quote Very suspicious business practices More

Purchased a car. They failed to have second key ready upon delivery. It’s been nearly a month and I still don’t have my new key programmed. As soon as you pay you are They failed to have second key ready upon delivery. It’s been nearly a month and I still don’t have my new key programmed. As soon as you pay you aren’t a priority anymore. Unacceptable. More

Zero starts ought to be an option. Had a recall for fuel valve. Jennifer (service tech) said would only take 45mins. My Honda had winter tires on it. Went shopping across street and Had a recall for fuel valve. Jennifer (service tech) said would only take 45mins. My Honda had winter tires on it. Went shopping across street and when I came back, she said “our technician broke a part of your car trying to remove gasket. It’s a known issue. This has happened to 5 other cars and we’ll need to keep you car indefinitely”. That was Dec2nd. They get me a rental, without snow tires, on the date of pickup. Had the biggest snowfall of the year. Honda Midland’s owner, Dick Davies, refused to credit me back the $407 fee for winter tires. After a long battle with Honda Canada, Dick Davies called me and ai calmly explained my dissatisfaction. He claimed no ownership and insinuated that I broke the car (that was in great shape when I dropped it off). Though I was calm and polite, he hung-up on me and texted me this. “ You are welcome! Please take your business somewhere else, for someone in business you are clueless! keep moaning to Honda” This, after I already told him the service there has always been good. Needless to say, he’s a pompous, arrogant person who can’t take the slightest critique that would help his dealership. Buyer beware. I recommend you drive the extra hour and go see Dan at Honda Barrie instead. Dick Davies, Peter B and Alan Sylvester (midland Honda) think of their customers as dollar signs and not as people. Sharing this so others can spare themselves from dealing with the worst service possible. Here’s the text I sent Dick and here’s his reply. You’ve been warned. More

Was considering buying a Honda from a different brand dealer. It was certified but I took it to Midland Honda for a further once over. Was I ever glad I did. Jennifer Mitchell of the service team was out dealer. It was certified but I took it to Midland Honda for a further once over. Was I ever glad I did. Jennifer Mitchell of the service team was outstanding. |She got me in on short notice and coordinated having the techs do a quick review. Wow..there were several leaks they found..to repair would have been about $2100..needless to say I did not buy the car. If it wasnt for Jennifer and her team I would have bought a car that would have drained my bank account. Thanks again to Jen and the team at Midland Honda More

Recently traded in my 2021 CRV for a 2024. Excellent customer service. Transparency and went out of their way to answer all of my questions. Tyson H was very customer service focused and muc Excellent customer service. Transparency and went out of their way to answer all of my questions. Tyson H was very customer service focused and much appreciated! Thank you, Sabrina S More

Recently tried to purchase car GM and sales staff very difficult to deal with, do not go here for used vehicle.... difficult to deal with, do not go here for used vehicle.... More

We bought a used pickup for a lot of money, we paid for the extended warranty, and when we picked the vehicle up the heat shield was very noisy on start up and the park-neutral switch was failing. Due to t the extended warranty, and when we picked the vehicle up the heat shield was very noisy on start up and the park-neutral switch was failing. Due to the parts being delayed it was in 3 times for the repairs driving two vehicles from Barrie to Midland at our cost of fuel ($120 approximately for the three trips) We had even informed the service department that we would be waiting for the repair, while in Barrie, and told us to come and they will get the repairs completed, that day. After being there for half hour we were told they would not be able to complete repairs on that day and we would have to come back. On the third trip they finally completed the repairs, after we pick our keys off the counter we proceeded to search and find our vehicle in the middle of the back parking lot, and after a walk around noticed that when working on our truck they failed to use the quarter panel blanket to protect the truck from grease and scratches. I guess buyers beware in any scenario when purchasing a vehicle, even from a dealership. Not Happy with Midland Honda’s customer service at all. PS I sent emails and had no response and asked for help in this matter. And there is a prime example of customer service. I will never deal with Midland Honda or will I ever recommend them. More