Metro Ford - Service Center

Got there the representative were ready checked took my keys. Waited for a while was satisfied keys. Waited for a while was satisfied More

The wait was longer than I expected it to be for an oil change and tire rotation, but the work was done properly. change and tire rotation, but the work was done properly. More

I’ve purchased three vehicles from Metro Ford, both sales add service have been excellent add service have been excellent More

Disappointed with number of 80 mile trips each time to resolve 2 recalls over 6 weeks. Truck in shop for weeks but suspect most of time parked outside. Still don’t have a single piece of paper telling me resolve 2 recalls over 6 weeks. Truck in shop for weeks but suspect most of time parked outside. Still don’t have a single piece of paper telling me what was done to vehicle. The range is totally unreliable, coming down twice the miles driven at times. Dealer has never called to ask how truck is running. Poor experience. More

Communication is fairly good and very friendly. 2 hours for an oil change seems too long though. 2 hours for an oil change seems too long though. More

Clean, skilled, good communication, met all of the needs for the service. Nice work team. for the service. Nice work team. More

Very professional. Lucky me my problem wasn't horrific. Kept me informed, good turn around. Lucky me my problem wasn't horrific. Kept me informed, good turn around. More

A new car payment was not in the plan but Jake made the experience better than I hoped. He was respectful of my budget and helped me get the car in budget with the extras I hoped to get. experience better than I hoped. He was respectful of my budget and helped me get the car in budget with the extras I hoped to get. More

Friendly and knowledgeable people from the service counter and throughout the process. I get my Escape serviced here every time, even being 1.5 hours away! counter and throughout the process. I get my Escape serviced here every time, even being 1.5 hours away! More

The work that was done seems satisfactory. The RECALL item for the brakes was performed and appears to be completed as of now trouble free. The sales or servicemen were very professional The RECALL item for the brakes was performed and appears to be completed as of now trouble free. The sales or servicemen were very professional and friendly. More