Metro Ford - Service Center

Very poor service, then made me pay for 2 lug nuts that they broke getting off. $ 9.32 a piece. Second time I had to wait even with a set up appointment. It took 1 hour and 30 minutes for a oil change and they broke getting off. $ 9.32 a piece. Second time I had to wait even with a set up appointment. It took 1 hour and 30 minutes for a oil change and tire rotation. More

Y'all helped me with a couple of known issues I had and one unknown with a recall. A minor issue arose after the fact and the body shop was on top of it. Kudos to Gary and the other people who work there. one unknown with a recall. A minor issue arose after the fact and the body shop was on top of it. Kudos to Gary and the other people who work there. More

Everyone I came in contact with were very helpful and knowledgeable about the products that they sold. knowledgeable about the products that they sold. More

Service was very timely, the final cost was less than the original estimate, and the shuttle service was extraordinary. original estimate, and the shuttle service was extraordinary. More

They were a big help and a much more reasonable price than I had expected. The online appointment setup was easy than I had expected. The online appointment setup was easy More

He was very polite and understood our needs and wants for what we were looking for in a vehicle. He even laughed at my husband's corny jokes. And let me tell you sometimes he is the only that laughs at his what we were looking for in a vehicle. He even laughed at my husband's corny jokes. And let me tell you sometimes he is the only that laughs at his jokes. Made us feel like family. More

Went in for my inspection. Was able to get an appointment within four days. Staff, as always, friendly, helpful. Total time about 45 minutes. Always a pleasure to come here to Was able to get an appointment within four days. Staff, as always, friendly, helpful. Total time about 45 minutes. Always a pleasure to come here to get work done. Keep up the great work. More

The service is always great and staff always professional. Now to get me in a new car that's another conversation. professional. Now to get me in a new car that's another conversation. More

I felt very well taken care of at my last service appointment.The diagnosis was swift and my time was considered important. appointment.The diagnosis was swift and my time was considered important. More

Sold me a service I didn’t need or ask for …asked for an oil change … got a more detailed service … I told them I had a complete brake job & new tires put on 600 miles prior… they ended charging almost 150 oil change … got a more detailed service … I told them I had a complete brake job & new tires put on 600 miles prior… they ended charging almost 150 dollars for a service that was unnecessary… not happy … been buying fords from metro for a number of years …. Ugh More