Merlin Ford

Great service all personnel went out of their way to make everything go smoothly. Very friendly atmosphere. everything go smoothly. Very friendly atmosphere. More

Sales was lacking product knowledge. Finance was unprepared. Service was not very friendly to deal with. Survey was sent for wrong product. Purchased a Lincoln not a Ford. Finance was unprepared. Service was not very friendly to deal with. Survey was sent for wrong product. Purchased a Lincoln not a Ford. More

The Merlin team was very focused and committed to getting the deal done for my new F150. the deal done for my new F150. More

Merlin Ford had the vehicle I wanted and worked hard to get it for me at the price I could afford. get it for me at the price I could afford. More

I felt cheated, they didn’t honour our initial agreement , I offered 20k taxes in . The assistant manager said that sounds fair. They came back with a paper they had me sign , the asking price $18,900 plus , I offered 20k taxes in . The assistant manager said that sounds fair. They came back with a paper they had me sign , the asking price $18,900 plus $999. I said sounds good. The $999 was for something else , not taxes. The total of the loan ended up being $21,700 or something Close to that. They said they could only get a loan through one bank but it had the highest interest rate , even though I have the best credit rating he’s seen. The loan guy said he wasn’t charging for ETCH but it looks like they charged $599 for it. He said he had to show it for the bank but wasn’t charging me for it. I looked at the papers later and it looks charged and my initials are by it. The truck wouldn’t start the next day and gets horrible fuel mileage, 21 l/ 100 kms highway. I took it in Thursday morning to pick up Late Friday. They spent a total of 20 minutes on it and said nothing wrong with it, and made me wait over an hour to get it back. I could see it parked in the parking lot. It took a long time to start the next day. I’m back driving my 2003 f150. I won’t ever be back. More

The Merlin staff are quick and easy to deal with it comes to purchasing a vehicle. to purchasing a vehicle. More

They were friendly, welcoming and knowledgeable. Made me feel comfortable as soon as I walked in the door. Made me feel comfortable as soon as I walked in the door. More

Love this dealership. Found the perfect vehicle with low KM for my family. Very happy with there services. Found the perfect vehicle with low KM for my family. Very happy with there services. More

Friendly atmosphere Clean surroundings Knowledge about product Professional Safe test drive - giving directions as to where to go and then back to dealer ship about product Professional Safe test drive - giving directions as to where to go and then back to dealer ship More

Always a great experience dealing with Tim Backstrom , he’s the reason I keep coming back! he’s the reason I keep coming back! More