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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,599 Reviews

1,599 Reviews of Mercedes-Benz of the Woodlands - Service Center

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May 18, 2024

Katherine Stern is the best salesperson I have worked with in a long time. She really cares about you and your needs. After you purchase your car she is still there for you. I couldn't be more pleased. G More

by Mylilpookie7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Mercedes-Benz of the Woodlands responded

Mylilpookie7, thank you for sharing your positive experience with Katherine! We're thrilled to hear she provided exceptional service and continues to support you even after the sale. We appreciate your kind words and look forward to assisting you with your next purchase. Thank you for choosing us!

May 17, 2024

Professional and efficient as always. Thank you for providing loaners during a time when other dealers are not. MB of the Woodlands is still the best in Houston. They usually have the bes More

by AuthorDCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Hjuler
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, Author. We are delighted to hear that you had a positive experience with us at MB of the Woodlands. We appreciate your loyalty and look forward to serving you again in the future.

May 16, 2024

Great Service with Isaish. Some technical confusion about window issue. Love the ice cream. Thank you. More

by Margie Tech
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaish Martinez
May 17, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Margie, thank you for your feedback! We're happy to hear you enjoyed your service with Isaiah and the ice cream. We apologize for any technical confusion you experienced and appreciate your understanding. We look forward to serving you again in the future.

May 16, 2024

Gaston is the most helpful, knowledgable, and fair service advisor we have ever worked with. More

by WoodlandsSunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahamane Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you so much, WoodlandsSunny, for your kind words about Gaston! We are thrilled to hear that he provided you with exceptional service. We appreciate your feedback and look forward to serving you again in the future.

May 11, 2024

I have owned MB vehicles from 4 different dealerships in Houston and this is hands down the best! Clean, personable, efficient and expert communicators. No need to go anywhere else!! More

by Herb W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Surface
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Watkins
May 13, 2024 -

Mercedes-Benz of the Woodlands responded

Herb, we are thrilled to hear about your positive experience with us! Thank you for sharing your feedback and for choosing us as your go-to dealership. We strive to provide top-notch service to all our customers, and we are delighted to have exceeded your expectations. We look forward to serving you again!

May 11, 2024

I made appointment drove up and met Mark the service advisor and picked up loaner and mark kept me informed and picked it up, easy as can be. More

by Fstang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Fstang, thank you for sharing your positive experience with us! We're glad Mark was able to provide you with excellent service and keep you informed throughout your appointment. We appreciate your feedback and look forward to serving you again in the future.

May 10, 2024

Had a great experience with Isaiah Martinez. We used Mike Lange since the store opened but since his illness we went with Isaiah. He got me scheduled and out very promptly. Very pleased with his More

by 87yellowtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Martinez
May 13, 2024 -

Mercedes-Benz of the Woodlands responded

Hi 87yellowtr, thank you for taking the time to share your experience with us. We're thrilled to hear that Isaiah Martinez was able to assist you promptly and effectively. We truly appreciate your support and look forward to welcoming you back in the future.

May 10, 2024

Excellent service and customer service as always! ! I highly recommend Mercedes Benz of the Woodlands for sales and service!! More

by Bea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Mercedes-Benz of the Woodlands responded

Bea, thank you so much for your kind words and recommendation! We are thrilled to hear that you had an excellent experience with our team at Mercedes Benz of the Woodlands. We appreciate your support and look forward to serving you again in the future!

May 10, 2024

Excellent Service very professional and great customer care there was no long wait clear environment 👏 👍 More

by Debtfree2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Mercedes-Benz of the Woodlands responded

Debtfree2, thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with us. Providing professional service and great customer care is our top priority, and we are glad that you noticed our efforts. We look forward to serving you again soon!

May 09, 2024

Iam extremely pleased with the service Department. In the past I would take my vehicles to get service to an independent service center after the warranty period. Richard has been my go-to guy and I h More

by akurus@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Mercedes-Benz of the Woodlands responded

We are thrilled to hear about your positive experience with our service department, Akurus! It's fantastic to know that Richard consistently provides you with honest and great service. We appreciate your loyalty and trust in us to take care of all your MB vehicles, even after the warranty period. Thank you for choosing us!

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