Mercedes-Benz of Scottdale - Service Center

$658 to replace the battery on my 350 GLK. Outrageous. The service was good, LOL Outrageous. The service was good, LOL More

Worst place ever. A bunch of liars. Don't stand behind their product. And tell you stuff is wrong wirh your car when it isn't just to get extra money from you!! A bunch of liars. Don't stand behind their product. And tell you stuff is wrong wirh your car when it isn't just to get extra money from you!! More

Would not recommend. No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introd No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introduction, just a simple hello so I wasn't even sure I reached the dealership. When I asked if this was MB of Scottsdale, he replied like I was out of line. Poor representation of a dealership. More

I made an appt and took my brand new GLB 250 with 3500 miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service center. Many days it is well over 100 degrees outside and I have an infant who travels in the car with me frequently. He and I have both been overheating inside our $40K car and decided it was time to address the issue. I arrived for my appt (which I had made 3 days prior online) and was greeted with a rude service tech mgr type who asked as I pulled in "for what and who" I was there for. I gave the name of the service advisor with whom the appt was scheduled. The person retreated quickly and came back several minutes later to inform me that the service advisor Brittney I had the appt with was "off" today. Instead, he would get into the passenger seat to walk me thru the AC controls to make sure I was pushing the right buttons. I am a 45 year old person who has owned over 10 cars. I did not require this training. This was their "fix" of this problem. However, no fix happened. My car was not even received into service. And I was told to go away. However, the problem still persists. And, if one of these valley Mercedes dealers does not fix it soon, there is going to be a huge lawsuit around this issue. Heat related child car deaths are not a joke. My baby overheated very badly today as the AC never kicked in after 30 minutes of driving this afternoon. Mercedes needs to fix this issue. Nobody spends this kind of money on a car to get a sub par cooling system. But at least you expect the service dept will step up if there is an issue with this kind of investment. I hope someone reads this who cares. POOR POOR service at this MCB Scottsdale dealer. Try another. The valley has plenty. More

i’ve bought several cars and this was hands down the worst experience i’ve had. if we hadn’t found a bit of a unicorn of a used car, we would have absolutely walked out. GENERAL ISSUES 1. We called worst experience i’ve had. if we hadn’t found a bit of a unicorn of a used car, we would have absolutely walked out. GENERAL ISSUES 1. We called ahead and made an appointment to see a specific car. when we arrived, the sales person we’d made an appointment with was with someone else and hadn’t even sent a porter to get the car out of storage. 2. since we couldn’t be seen right away, we stood near the desk. the sales person never pointed us in the direction of chairs while we stood for 20 minutes. 3. the sales person made several snide comments like “if you you can get the financing” or “if you’re approved”. although we weren’t buying a mercedes, we have great credit — and even if we didn’t, what is in it for the sales person to be such a jerk!? 4. we couldn’t pick up the car until they had a physical check from the credit union...a picture of the check and the fedex tracking number weren’t sufficient nor was a call from the credit union. this is truly mind blowing in 2020 and wasn’t the case nearly a decade ago in rural oklahoma. 5. when we came to pick up the car, the tires were all below pressure and the light had even come in bc the pressure was so low. we asked the service department to add air (which they were super nice about...honestly the only positive part of the experience) and they did it quickly...but they only filled the tires to 30 PSI and the tires needed to be filled to 36 PSI. 6. they have an exorbitantly high doc fee. the average doc fee in AZ is $398, and they were closer to $600. COVID THINGS 1. the sales staff regularly took their masks off 2. the front desk person took her mask off every time she answered the phone 3. although we weren’t offered chairs, we were offered water twice (declined both times), and then were brought water anyway. it’s incredibly reckless to be offering customers drinks that require them to remove masks 4. one group of customers wasn’t wearing masks at all 5. our sales person (and then others when we went back) was wearing a small strip of plastic with a chin strap. these 100% do not fulfill the same purpose as a real mask. 6. my husband asked our sales person if he had another mask he could put on.... 7. the sales person started to argue with us about whether masks are effective... 8. and then he put on a mercedes branded mask with an exhale valve (aka another mask that doesn’t serve its purpose) truly, this was a terrible experience. i will never buy a car from here again. we were an easy sale, and they STILL couldn’t treat us decently. unless they can get their customer service experience together for people buying used cars, they should stop selling them. we were treated like second class citizens from the jump, and you shouldn’t get to make money off of people you treat that way. More

Great Service Was in for service for my GLE 350. Elizabeth Stone was who I worked with. She did a great job, answered all my questions and met all my expectations. Was in for service for my GLE 350. Elizabeth Stone was who I worked with. She did a great job, answered all my questions and met all my expectations. Thanks ! More

Poor Service Experience When we purchased ou MB we added a $1500 service pkg that was supposed to "cover any repair not covered by warranty". I took the GLK in for routine 3 When we purchased ou MB we added a $1500 service pkg that was supposed to "cover any repair not covered by warranty". I took the GLK in for routine 30k mi service. The Service Writer called to say it need an alignment $169 and tire balance/rotation $69. I asked why this wasn't covered by the pkg and was basically told they had to pay their mechanics $55 an hr and he wished sales guys would quit telling people that it was all inclusive. What it amounts to is we paid $1500 for 3 oil changes. It won't happen again! More

Superb customer services The staff there was all friendly and knowledgeable and seemed happy to be there. In and out quickly. You pay for what you get.Thank you. The staff there was all friendly and knowledgeable and seemed happy to be there. In and out quickly. You pay for what you get.Thank you. More

Very nice surprise. Let me start off by saying that I absolutely HATE spending any time at all at a dealership...but my most recent experience may have changed my opinion Let me start off by saying that I absolutely HATE spending any time at all at a dealership...but my most recent experience may have changed my opinion. I was helped by a young man named Brent Hughey who had me laughing and relaxed almost immediately, while being professional and efficient at the same time. This is exactly what one expects from Mercedes. I actually left with a smile on my face. More

Went in with a healthy Mercedes, car came out with cancer. I broke the medal on my door/ignition key and had to order new one. The cost for the key was $196.47 and once the key arrived I was told the service I broke the medal on my door/ignition key and had to order new one. The cost for the key was $196.47 and once the key arrived I was told the service department needed to program. Once the service department started working on the car, they called and told me that they cannot program the key because the battery was dead. They quoted me $167.00 for a new battery and they will be charging me another $145.00 for an hour labor to replace the battery. They said it would be an additional $145.00 labor for programming the key. After some dispute of an hour labor charge to change a battery they agreed to waive the charges on replacing the battery and just charge me for the battery and the key programming. After the battery was replaced they called me again saying that now they cannot program the key due to an AAM module that needed to be replaced and it will be another $800.00 parts and labor for them to program the key. If I did not pay the $800 the key remote will not work to lock and unlock the doors. I told them there was nothing wrong with the door locks before. I disputed why the computer module controlling the door locks would suddenly not be working when only the medal part of the old key had broken. They had no explanation. Because I did not pay the $800 he said I would have to open and lock the doors manually. Then I was told that they were finishing up cleaning and washing the car, and the car will be ready by 5pm. I went to the dealership around 6 pm. When I reached the dealership my car was filthy inside and out because they had left it out while the key was on order, worked inside it without paper, and it had not been washed like they said they were doing. The manager was very rude and pretended to not believe me that my car door locks were working when I question why there is a charged of programming if they did not program the key. The service manager, Maurice, then starts accusing me of saying that the service department deliberately broke the module - which I never thought of that but the way he was acting you would think it was the case. It is possible that this was the case of all time great coincidences. The module happens to crash at the dealership, the battery happens to die at the dealership, and the service manager happens to be defensive and rude about it for no reason. He then thinks it is fair to charge for the key programming even though they did not program the key. I owned many Mercedes Benz models in the past SEL, SL, 2 times ML and this is the worst service department I have ever experienced. I will never go back or recommend this dealership. More