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Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

Overview
Employees
Reviews
Vehicles
4.6
591 Reviews
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1 Mercedes Way

Harriman, NY

10926

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Showing 591 reviews

May 16, 2024

Professional team associates throughout. I had a 30k service, brakes, new tires and an alignment all performed while I waited. The facility is among the nicest auto dealerships you will ever More

by BILLMOHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Luna, Parts manager
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May 16, 2024

Very friendly and professional team direct to point no xx but they forget little details More

by WGONTHEMOVE35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024

Frank and the team are great! Very easy and thorough process. I would highly recommend. More

by DANNY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Frank and our team provided you with a great experience. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 10, 2024

I always go to Omar he is so attentive and his customer service skills are amazing. Thank you for always taking care of my car like yours. More

by Lucia M…..
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Omar has consistently provided you with attentive service and amazing customer care. Taking care of our customers' cars as if they were our own is a principle we stand by, and we're thrilled that you've noticed and appreciated Omar's dedication. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 10, 2024

Relatively easy in and out. Service advisor, Omar, was professional and great to deal with. More

by JSBOCKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're delighted to hear that your experience with us was relatively easy and efficient. Omar takes pride in providing professional service and ensuring a smooth process for our customers, and we're glad that he could assist you effectively. Warm Regards, Michael Hill mhill@benzelbusch.com

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May 10, 2024

Customer service by Omar was very good. But appointment date (scheduling) was farther out than I really needed. More

by PHIL.MATHEW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're pleased to hear that you had a very good experience with Omar and that he provided excellent customer service. Your satisfaction is important to us, and we apologize for any inconvenience caused by the appointment scheduling. We'll take your feedback into consideration to improve our scheduling process and ensure that we can better accommodate your needs in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 10, 2024

I cannot say enough wonderful things about the Scott Bateman and the Service Department at Mercedes Benz of Orange County. Their customer service and Service Department are consistently outstanding, ex More

by zackncam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that Scott Bateman and our Service Department at Mercedes Benz of Orange County have consistently exceeded your expectations. Providing outstanding customer service is what we strive for, and we're delighted that we've been able to deliver on that promise each time you've visited us. We truly appreciate your loyalty and your fantastic feedback. Warm Regards, Michael Hill mhill@benzelbusch.com

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May 08, 2024

Great experience. Process was smooth. The initial pricing for my lease was fair as compared to other dealership. Staff and customer experience far better and respectfu More

by KV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you had a great experience and that the process was smooth for you. Providing fair pricing and excellent customer service are priorities for us, and we're delighted that you found our staff to be respectful and the experience superior to your previous dealership. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 07, 2024

Service advisor was excellent! Very professional. I would like for this services advisor to take care of me when I bring my car. More

by LRODRIGUEZ21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service advisor. Providing professional and attentive service is our top priority, and we're delighted that your advisor met your expectations. We'll make sure to pass along your request so that you can continue to receive top-notch care from the same advisor in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 06, 2024

Very pleased with the service provided. We had a check engine light that our local repair service said was a Mercedes warranty issue. Called Orange County and was told the car could be se More

by 4CHRISHARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're thrilled to hear that you had such a positive experience with us! Thank you for choosing Mercedes-Benz of Orange County for your automotive needs. It's fantastic that we were able to promptly address your check engine light concern and have your car ready for pickup in just two days, all covered under your Mercedes warranty. If you ever need assistance again in the future, don't hesitate to reach out. We're here to help! Warm Regards, Michael Hill mhill@benzelbusch.com

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