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Mercedes-Benz of Natick
Natick, MA
2,667 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,666 reviews
April 26, 2024
Jonny Pham is wonderful. Extremely knowledgeable and patient. Knows how to explain all the new technological features of my new car. He promptly responded to three questions Extremely knowledgeable and patient. Knows how to explain all the new technological features of my new car. He promptly responded to three questions I had once I got home. I have scheduled a second meeting with him because, there was so much information that I found it hard to absorb it all. I very much look forward to learning more from him. He has made it clear that I can always reach out if I have more questions. I hope he is truly valued by this dealership. He is outstanding. More
by rmh
Helpful April 26, 2024
Jonny and Vito were both wonderful. They were exceptionally knowledgeable, helpful and patient. I had a really great experience, and wholeheartedly recommend Jonny, Vito and Mercedes Na They were exceptionally knowledgeable, helpful and patient. I had a really great experience, and wholeheartedly recommend Jonny, Vito and Mercedes Natick! More
by Aidan O
April 26, 2024
Jonny has excellent communication skills and easily explains how all the features of my new car work. he is always available for any questions I may have. explains how all the features of my new car work. he is always available for any questions I may have. More
by scott
April 25, 2024
John and Howard were the best. I am very pleased with my experience at Mercedes Benz of Natick. I am very pleased with my experience at Mercedes Benz of Natick. More
by brian.schoenherr
April 24, 2024
Great service experience! Everything was taken care of and properly communicated. Thank you very much. Great day! Everything was taken care of and properly communicated. Thank you very much. Great day! More
by dipuks
Employees Worked With
April 23, 2024
Brian was excellent and helpful, l was completely satisfied with his help and input. Very happy with this experience!! satisfied with his help and input. Very happy with this experience!! More
by allanslew49
Employees Worked With
April 23, 2024
Jonny’s experience is a complete ride in heaven! You feel like an expert with everything he teaches you and all the details are so thoughtful from the beginning through the end, all the material he You feel like an expert with everything he teaches you and all the details are so thoughtful from the beginning through the end, all the material he prints and hand give them to you just to make sure you understand everything when you get home, it’s unbelievable! You feel like a queen or king. I’d recommend the entire team to anyone I love and care! Jonny took great pictures of me on my new car + a Mercedes certificate, love and care in all the details! I couldn’t be happier :) thank you! More
by Gabrieladuartf
April 23, 2024
I have been working with Fred Romsey for many years and I’ve always been taken care of the way I like to be. Fred is very experienced with these vehicles and is always helpful to make sure they can be ke I’ve always been taken care of the way I like to be. Fred is very experienced with these vehicles and is always helpful to make sure they can be kept top condition. Kudos to Fred and any customer whom works with him. More
by hancockey
Employees Worked With
April 22, 2024
Friendly and efficient. Provided me with a timely appointment and made any necessary recommendations that were needed. Provided me with a timely appointment and made any necessary recommendations that were needed. More
by Sfa2009
Employees Worked With
April 21, 2024
The Mercedes-Benz of Natick dealership is OUTSTANDING. Every associate was knowledgeable, considerate, accommodating and highly professional. I couldn't be more satisfied! Howard Rosenberg is an EXCEPT Every associate was knowledgeable, considerate, accommodating and highly professional. I couldn't be more satisfied! Howard Rosenberg is an EXCEPTIONAL sales agent. He is extremely knowledgeable . He reviewed all of the options in detail and helped us build a perfect car. He is thorough, thoughtful and accommodating. Jonny Pham is PHENOMENAL. He spent 2.5 hours giving me a live demonstration of all my new car's features. He knows every detail of the car's electronic features. He is a terrific teacher, is kind and is very patient. Vito Argote is FANTASTIC! He is experienced, professional and thoughtful and was very efficient in dealing with all of the logistics and paperwork! More
by pschaefer
