Mercedes-Benz of Goldens Bridge - Service Center

I am the original owner of a pristine 1995 S320. Although this amazing automobile only has 30,000 miles the lack of use has required me to address some service issues like oil leaks, suspension no Although this amazing automobile only has 30,000 miles the lack of use has required me to address some service issues like oil leaks, suspension noises and other issues. I hadn't visited with Mercedes-Benz of Goldens Bridge in quite some time so I didn't have any contacts in the service dept. However, when I called to set up a service app't I was fortunate to reach Bill Thompson the Service Advisor who along with the experienced mechanic Dean assured me that they could resolve all the issues. They provided me a loner and I so my prized 1995 S320 was in their capable hands. These people were simply outstanding in every way. The bottom line is when I drove home with my freshly serviced S320 I felt like I was driving a brand new vehicle and for that, I have to thank Bill, Dean and Mercedes-Benz of Goldens Bridge. My next vehicle purchase (wife's car) will be with them. They have earned our business! Thank you guys! More

Needed a nys inspection Just purchase a cpo series e from out of state. Brought the car in for an nys inspection. Traded in a Jaguar for the Mercedes. The professionalism Just purchase a cpo series e from out of state. Brought the car in for an nys inspection. Traded in a Jaguar for the Mercedes. The professionalism of Bill Thompson was above and beyond any service I ever received from any dealership. Without a doubt this is the place to have your vehicle serviced. More

Bill Thompson Service Department is as good as it gets I bought a CPO C class from this dealership exactly a year ago. I have had the car serviced here twice and recently I had a check engine light come o I bought a CPO C class from this dealership exactly a year ago. I have had the car serviced here twice and recently I had a check engine light come on. It's amazing when I call my service advisor Bill Thompson he already seems to know the problem. What I also love about Bill is that he is empathetic to the customer. He understands my perspective without any explanation and explains the situation so I can comprehend. It is unfortunate that my car had a few minor things that had to get addressed but having a service advisor like Bill actually made me almost forget about the problems. More

Nice Experience with Service I recently purchased a CPO E350 from MBGB and I couldn't be happier with it. I was hearing a slight rotational noise in front... dropped off the car I recently purchased a CPO E350 from MBGB and I couldn't be happier with it. I was hearing a slight rotational noise in front... dropped off the car and within a day they had the it repaired noise gone and car is now essentially perfect. A pleasure to drive. Job well done, thanks guys. More

Service Department My C300 was diagnosed by my mechanic as having a faulty fuel injector module. My husband called MB of GB and spoke to a service representative who qu My C300 was diagnosed by my mechanic as having a faulty fuel injector module. My husband called MB of GB and spoke to a service representative who quoted the cost and said to call before bringing the car in. He told the rep that the car is not registered but insured. I made the call and spoke to Bill in service to let him know the car was coming in. He said he never heard of a fuel injector module and refused to work on the car being it was not registered. My husband arrived and was told the same thing. I'm glad to hear their service is equally rude to men, I had suspicions of being treated like a woman who knows nothing. End of the story, the car is on its way to Another dealership where the car was purchased. Goldens Bridge would've been easier as it is closer. It's too bad, I purchase cars based on the service department. Not sales. More

Great experience! Bill from service great guy very upfront and no surprises. Definitely be back. Very understanding dealing with issues with my 15 year old Mercedes Ben Bill from service great guy very upfront and no surprises. Definitely be back. Very understanding dealing with issues with my 15 year old Mercedes Benz with 140k miles. Issues taken care of in timely fashion. Pleasure dealing with Bill and his genuine care and concern for my concerns. More

Super Service with a smile and a great cup of coffee Met by David Chin as I came into the service center to resolve some issues with our Mercedes. They had a loaner car ready for us and took care of all Met by David Chin as I came into the service center to resolve some issues with our Mercedes. They had a loaner car ready for us and took care of all of the paperwork in minutes along with checking the car out completely. He noticed some items I had missed, saved us a trip and had the car cleaned to boot. Thank you David. More

Great service John is always ready and willing to help with any service or general question John is the reason i own several Mercedes Benz automobiles I would John is always ready and willing to help with any service or general question John is the reason i own several Mercedes Benz automobiles I would recommend Estate Motors to any looking for a great car and great service thank you Jim Long More

I was getting my car picked up so it could be serviced from Estate Motors, as they were driving it out of my driveway they crashed my car. Estate Motors originally told me they would "take care of everyt from Estate Motors, as they were driving it out of my driveway they crashed my car. Estate Motors originally told me they would "take care of everything". The accident was reported to car facts and I am know having an issue with returning the car. I do not want to be held responsible for thier mistake. More