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Mercedes-Benz of Gainesville - Service Center
Gainesville, FL
210 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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210 Reviews of Mercedes-Benz of Gainesville - Service Center
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January 12, 2024
Poor customer service. Recklessness doing their due diligence in service. Lack of responsible for there actions. I was told I needed a new engine car wasn't brought in du Recklessness doing their due diligence in service. Lack of responsible for there actions. I was told I needed a new engine car wasn't brought in due to AAA JUMPING THE CAR THEN IT Wouldn't accept the key phob. a new batter in the car and phob nothing. .Wasn't there a hour. I get a call saying engine seized .They tried to turn the engine right and left I was told by the man I left it with took my keys. .not supposed to turn it left... $13500 they said for a new engine. Could not tell me why .or how engine seized said had 3 quarts to much oil. In it . I only had the car 5 months hadn't put 1500 miles on it . I felt it was the security system. Because it kept saying wrong key. I had it towed elsewhere I had a bag taken from the car they refuse to talk to me Tyler keeps saying he will have someone call.nothing . He will get with the gm . Or when the gm looks at it.. they could care less . My car needed a transmission from the torque converter that wasn't mechanical failure. But we're it was manually turned or tried to turn it broke a piece in there and had to replace the transmission if they did their due diligence they would had known. But it was a older Mercedes so I was discriminated and my car or myself was not given the proper respect. My started also was burned up due to continuing nothing to start it. More
by terry.odom
Helpful September 11, 2023
I bought my ML 2:50 from them about eight years ago, they do all the service and after 106,000 miles. It is still like new. Great service department. do all the service and after 106,000 miles. It is still like new. Great service department. More
by Attegator
December 23, 2022
This Mercedes-Benz of Gainesville dealership by far is the worst dealership for customer service. DON'T PURCHASE THE FIRST CLASS PROTECTION PROGRAM WARRANTY FROM MERCEDES-BENZ it's a SCAMM!!! GARY MARTIN the worst dealership for customer service. DON'T PURCHASE THE FIRST CLASS PROTECTION PROGRAM WARRANTY FROM MERCEDES-BENZ it's a SCAMM!!! GARY MARTIN Mercedes Product Specialist/Business Manager is a total scamer, his EGO will be detrimental to his carreer, he's unethical, lacks morals, and will deliberately misinform you, it's sad that Mercedes-Benz will let a guy like GARY MARTIN represent them, he wears a suit but lacks class in business practice, in fact so shady I was forced to submit a complaint to The Consumer Services Division & Department of Highway Safety and Motor Vehicles. I advise all my readers to NOT PURCHASE the First Class Protection Program Warranty from GARY MARTIN(Mercedes-Benz Gaisnville). It's a scam!! plenty of warranties that'll provide the same coverage for a much lower price. Once again DON'T PURCHASE THE FIRST CLASS PROTECTION PROGRAM WARRANTY FROM MERCEDES-BENZ it's a SCAMM!!! the warranty is over priced & will not cover most of the claims you submit, if you ask for a refund they will take months to refund your funds back. My experience with the product & service from GARY MARTIN of Mercedes-Benz Gainsville has caused so much regret that I replaced my Mercedes-Benz vehicle to Range Rover simply because the service is much better, much more ethics & class. More
by FairBusiness
Employees Worked With
GARY MARTIN - BUSINESS MANAGER
September 28, 2022
Sheldon was THE BEST to work with. I've never had an experience as great!! Highly recommend THIS guy and THIS dealership!! I've never had an experience as great!! Highly recommend THIS guy and THIS dealership!! More
by Karen G.
May 18, 2022
Cordial and knowledgeable. Good follow up. 1 2 3 4 5 6 7 8 9 0 Good follow up. 1 2 3 4 5 6 7 8 9 0 More
by ian
Employees Worked With
May 02, 2022
I had a fantastic experience next time I buy a car It will be from you again Appreciate everything. Your service was excellent thank you. will be from you again Appreciate everything. Your service was excellent thank you. More
by Bobmarley3896@gmail.com
Employees Worked With
April 07, 2022
Great attitude and willingness to help. Outstanding professionalism. Really makes the customer feel appreciated. Aaa Outstanding professionalism. Really makes the customer feel appreciated. Aaa More
by ron
Employees Worked With
December 09, 2021
Dealership has rude people working for them in service department. They as re only interested in charging customers for items and repairs not needed. I was told to take my c as r to another dealership. department. They as re only interested in charging customers for items and repairs not needed. I was told to take my c as r to another dealership. More
by keithmillertime585
Employees Worked With
May 21, 2021
Their Mobil oil unit, did a horrible job. He did not put enough oil in the car and put the filter in correctly. Light came on enough oil in the car and put the filter in correctly. Light came on More
by rtholmes1229
Employees Worked With
March 18, 2021
Called about recall on my GLE350 and got a rude guy with poor English that wanted to tell me about some Walmart promotion first...when I said I do not want any promotion just to set an appointment he refuse poor English that wanted to tell me about some Walmart promotion first...when I said I do not want any promotion just to set an appointment he refused to help me....and did not want to transfer me to someone else...not very good strategy to get customers I am sure that I will never buy a car from this dealership...management can say thank you to this not so bright worker.. More
by nemmka
Employees Worked With
poor English person
