Michael Potteiger
Michael Potteiger at Mercedes-Benz of Gainesville
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Michael Potteiger

service

Mercedes-Benz of Gainesville

4000 N Main Street
Gainesville, FL 32609

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45 Reviews

Dealership Experience

11 yrs, 5 mos

Industry Experience

16 yrs, 11 mos

Languages Spoken

English English

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45 Reviews

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45 Reviews of Michael Potteiger

February 28, 2024

Dealership Rating
Employee Rating

helpful and attentive people who are willing to listen and respond to questions immediately.Love the experience. More

by reelingator54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Davis

February 17, 2024

Dealership Rating
Employee Rating

This dealership Management and Ken Davis made our trade in a great experience. The whole team was a pleasure to work with. I never felt any pressure, and felt they just wanted to make a fair deal and make More

by Sander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 11, 2023

Dealership Rating
Employee Rating

I bought my ML 2:50 from them about eight years ago, they do all the service and after 106,000 miles. It is still like new. Great service department. More

by Attegator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Curtis

February 16, 2023

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Employee Rating

Tom, Sheldon, Jeff and the whole team made our purchase smooth and seamless. Absolutely loving the S63 we got More

by Paulette
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

December 09, 2021

Dealership Rating
Employee Rating

Dealership has rude people working for them in service department. They as re only interested in charging customers for items and repairs not needed. I was told to take my c as r to another dealership. More

by keithmillertime585
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Dec 10, 2021

Mercedes-Benz of Gainesville responded

Keith, we apologize if this was your experience with us. Please send us an email if we can go over this concern with you directly. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

Dec 15, 2021

keithmillertime585 responded

This is the second or third time that we have experienced poor customer service. Your service advisor seems to always make excuses and try and belittle his customers. We were told we should have taken the car to another dealership. I was also told by your service advisor that he would no longer service our car and we would need to find someone else. Seems like Mercedes Benz of Gainesville is letting the service advisors to pick and choose who they want to service. If i can, i will gladly take my business elsewhere. One last thing, when we purchased the car we were told by the sales manager how great the service after the sale was and that we were now part of the Mercedes Benz family. I have not experienced top notch service that was bragged about. I have had better service at a used car lot.

Dec 15, 2021

keithmillertime585 responded

.

January 09, 2019

Dealership Rating
Employee Rating

Friendly staff and excellent service! Michelle and Sasha were very professional, and they made the car-buying experience easy. The entire staff was friendly, as always. Thank you, Mercedes More

by Happy Gal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michelle Biggerstaff

December 21, 2018

Dealership Rating
Employee Rating

Efficient and quick service From write up to delivery all service was outstanding.Mike met me at the requested time. Did visual inspection of my car and made appropriate service More

by Rawley2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

October 13, 2018

Dealership Rating
Employee Rating

Review for Eric Corley We have purchased our third Mercedes from Erie Corley. Eric is most personable and helpful. We highly recommend Eric to anyone seeking to purchase a More

by MILLER005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eric Corley , Morgan Myers

September 20, 2018

Dealership Rating
Employee Rating

Overall good experience Everything was smooth and the staff were all friendly. The only disappointment is that they didn't tell me I cannot operate my window after the tint. More

by godwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gary Martin, Morgan Myers, Bin Xu

April 09, 2018

Dealership Rating
Employee Rating

Service Their service Department is excellent first rate. Service department always gets me the first available appointment and they are extremely timely on t More

by LAVERA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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