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Mercedes-Benz of Cutler Bay - Service Center

Cutler Bay, FL

4.9
780 Reviews

780 Reviews of Mercedes-Benz of Cutler Bay - Service Center

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April 03, 2024

Best experience and best service Great customer service vey happy with the deal and with the car payments More

by yudysimon26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janyll Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Mercedes-Benz of Cutler Bay responded

Simon, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

January 29, 2024

Excellent and professional service from the entire team and very important from Damian Rodriguez..5 stars. More

by isaacJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Laplanche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Lee Sang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorenzo Veloz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Mercedes-Benz of Cutler Bay responded

Isaac, Thank you for taking the time to share your thoughts on working with Damian and our team. We're glad to hear we delivered such a great experience! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

January 20, 2024

Great service, very professional, especially the service consultant Orlando Bravo with very good customer service. More

by Efren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Mercedes-Benz of Cutler Bay responded

Efren, Thank you so much for your kind words for Orlando, and for taking the time to leave us this wonderful feedback! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

January 20, 2024

Orlando Bravo, the service consultant is very nice and gave me a great customer service. He is very professional and I got what I was looking for. More

by Efren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Mercedes-Benz of Cutler Bay responded

Efren, Thank you so much for your excellent review! We are so glad that Orlando had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of Cutler Bay to be a positive one. Please don't hesitate to reach out if you need anything else. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

January 04, 2024

We have been working with Herbert Kanzki for many years but recently learned he no longer works for Mercedes Benz of Cutler Bay. We were received by a different service advisor, but the service experience More

by Rblanvel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herbert Kanzki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan (head of all mechanics and Chris (foreman)
Jan 04, 2024 -

Mercedes-Benz of Cutler Bay responded

Thanks for sharing about your experience with Jonathan and Chris here at Mercedes-Benz of Cutler Bay. We appreciate your business and hope to see you again soon! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

October 22, 2023

My family & I have been with mercedes benz of cutler bay over 10+ years. Professional, welcoming, they listen to your needs/concerns and never let you leave unhappy which is something I have appreciated thr More

by Stephani Miranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Laplanche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Mercedes-Benz of Cutler Bay responded

Ms. Miranda, Thank you for your very kind review. Oliver and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

October 18, 2023

I purchased and get my car serviced here and I absolutely love their work here More

by Alexnmiaj623A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herbert Kanzki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Mercedes-Benz of Cutler Bay responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Cutler Bay! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

September 21, 2023

I have had an excellent experience at this dealership. Every single person I have encountered has been really pleasant and professional. This dealership is run exceptionally well, both the sales and servi More

by ekessous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Laplanche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gonzalez Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

September 05, 2023

Once again, I had an exceptional experience with the service department at M-B Cutler Bay. They are true professionals. More

by sbeiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Henriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Mercedes-Benz of Cutler Bay responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

August 04, 2023

I have been a customer for over 10 years. I would not go to any other place. My service department is amazing. Damian and Charlie Rodriguez always outstanding! They provide the best servi More

by CARRIGANKRAMER16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ira Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

CARRIGANKRAMER16 responded

Thank you Mercedes Benz of Cutler Bay!

Aug 07, 2023 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Raydel Leon, Service Director 305-278-6011 Raydel.leon@mbcutlerbay.com

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